Personal Banker: Relationship Builder & Digital Banking

Park National Bank; Cleveland (TN); On-site; USD 23,000 - 32,000; Full time

Job summary

Park National Bank seeks a Relationship Banker to serve customers at the Georgetown TN Office, Cleveland, TN. In this hourly, full-time role, you will handle retail deposits, digital products, and small business accounts while delivering exceptional service and strengthening customer relationships.

Expect to coordinate across Banking Center Network, Mortgage Lending, and Wealth Management, promote digital adoption, and support branch operations with reporting and data tasks.

Qualifications

• High School Diploma or GED required.
• 2-4 years experience in banking, sales, relationship management, or a related field required.

Responsibilities

• Provide exceptional service to customers, prospective customers, and bank associates by ensuring prompt, professional interactions that fully align with Park Promises and Serving More standards.
• Foster and strengthen retail banking customer relationships and resolve basic to moderately complex customer issues/concerns.
• Coordinate sales efforts, retail, and business relationship management activities ensuring effective analysis and communication across all lines of business such as the Banking Center Network, Mortgage Lending, Commercial/Cash Management, Wealth Management
• Act as the customer's personal banker, utilizing the bank's Contact Management philosophy and strategy to strengthen relationships, offer products and services that align with customer needs, and provide exceptional customer services.
• Execute retail banking initiatives and strategies through consultative relationship management.
• Cross sell products and services and perform related clerical functions, such as account and customer maintenance
• Originate, retain, and maintenance customer accounts, including but not limited to Retail Deposit Accounts, Digital Products and Services, Small Business Deposit Accounts.
• Address a variety of customer inquiries and complete transactions promptly, accurately, and within designated authority; requests, may be in person, by phone, virtual, and/or digital/website (including processing teller transactions, as needed).
• Act as advocate of digital product adoption for customers and internal support for branch associates
• Assist Branch Management with daily Branch Operations duties such as generating reports and gathering data, as needed
• Complete ongoing product knowledge, digital product knowledge, financial services and sales-oriented training in addition to all required course training to sustain broad base of product, service and sales knowledge
• Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
• Deliver a consistent, high level of service within our Serving More standards
• Travel within the Park National footprint is expected.
• Other duties as assigned

Skills

Customer service

Communication skills

Follow directions

Adaptability

Basic IT skills

Influence others

Team player

Multitasking

Problem solving

Technical skills

Creativity

Education

High School Diploma or GED

Job description

Park National Bank seeks a Relationship Banker to serve customers at the Georgetown TN Office, Cleveland, TN. In this hourly, full-time role, you will handle retail deposits, digital products, and small business accounts while delivering exceptional service and strengthening customer relationships.

Expect to coordinate across Banking Center Network, Mortgage Lending, and Wealth Management, promote digital adoption, and support branch operations with reporting and data tasks.