Personal Banker: Luzerne County Float

Fidelity Bank; Hazleton (Luzerne County); On-site; USD 42,000 - 54,000; Full time

Job summary

Fidelity Bank in Luzerne County is seeking a floating Personal Banker to support customer sales and service across our branches. You will assist customers with transactions, educate them on digital banking tools, and coordinate work within the branch to ensure smooth operations.

The role emphasizes identifying financial needs, making product recommendations, and building relationships to support growth across departments.

Qualifications

• Customer-focused banking professional with strong communication skills.
• Ability to identify financial needs and recommend appropriate products.
• Comfort with cross-selling and achieving service and sales goals.

Responsibilities

• Support customer sales and service across Fidelity Bank branches.
• Engage with customers to identify financial needs and make product recommendations.
• Assist customers with transactions and educate them on digital banking tools.
• Foster relationships to support retention and growth and collaborate with other departments.

Skills

Customer service

Sales

Banking product knowledge

Communication

Tools

POS systems

Mobile banking apps

Job description

Who We Are:

Founded in 1902, we have grown to meet the expanding financial needs of the communities we serve. Recognized both regionally and nationally for our exceptional client experience, we are an industry leader—embracing technology and continuously adding new products to best serve our clients.

Why Work at Fidelity?

For over a decade, Fidelity Bank has been ranked among the area’s top banks by local and national publications. We've also been recognized as one of the best places to work. A core part of our vision is to be the best bank for the community. In 2025, our bankers contributed more than 6,200 hours of volunteer service and helped donate over $1.6 million to nonprofit organizations across our markets. We're looking to hire top talent to join us in serving our community partners.

Job Description

We are looking for a highly motivated and customer-oriented individual to join our team. As a floating Personal Banker, you will perform a variety of duties that support the customer sales and service functions throughout our branches in Luzerne county. You will be responsible for assisting customers with their transactions, coordinating work within the branch, and ensuring efficient communication across departments. This is a dynamic role that requires flexibility based on the branch's customer volume and service needs. Come work for one of the top community banks in the country! Our Fidelity Bankers work to provide clients with the very best experience, whether completing a simple transaction, or having a more in-depth consultative discussion. Personal Bankers assist clients with a variety of banking needs like opening new accounts, educating them on products and services, and demonstrating the ease-of-use of mobile and digital banking tools, while working to achieve established customer service and sales objectives. Our most successful bankers truly care about people, are technically adept, and like to be an active part of a team. The Bank provides all the training and mentorship you need to support your success as a Fidelity Banker.

Key Responsibilities

• Customer Sales and Service Support:
• Provide an engaging experience for all customers (internal and external) through a committed execution of the Fidelity Model Experience and by embodying the organization’s core values.
• Engage with customers to identify their financial needs and make appropriate product recommendations.
• Assist customers in achieving their financial goals through consultative conversations.
• Foster relationships with existing customers to identify cross-selling opportunities and support customer retention and growth.
• Provide direct service on deposit products and services, including completing necessary documentation and performing point-of-sale processing.
• Solicit new business from prospective customers and nurture ongoing relationships with current customers to ensure continued growth.

Fidelity Discount & Deposit Bank is an Equal Opportunity Employer. We comply with all applicable federal, state, and local EEO laws, including OFCCP guidelines.