Personal Banker: Dunmore Branch

Fidelity Bank; Dunmore (Lackawanna County); On-site; USD 42,000 - 52,000; Full time

Job summary

Fidelity Bank, Dunmore Branch, seeks a full-time, customer-focused banker to join our team. You will assist customers with transactions, open accounts, and help them learn about mobile and digital banking tools.

In this role you’ll coordinate work within the branch, engage customers to identify financial needs, and promote our products while supporting service and sales goals. We offer training and mentorship to help you deliver the Fidelity Model Experience and grow with a community-focused

Qualifications

• Experience delivering customer service in a banking environment.
• Ability to identify customer needs and recommend appropriate products.
• Familiarity with deposits, accounts, and digital banking tools.
• Strong communication and teamwork across branches.

Responsibilities

• Assist customers with transactions and account openings.
• Coordinate branch activities and ensure clear interdepartmental communication.
• Promote banking products and cross-sell to meet sales goals.
• Provide an engaging customer experience aligned with Fidelity Model.

Skills

Customer service

Sales

Job description

Job Details

Job Location: Dunmore, PA 18512

Position Type: Full Time

Who We Are: Founded in 1902, we have grown to meet the expanding financial needs of the communities we serve. Recognized both regionally and nationally for our exceptional client experience, we are an industry leader—embracing technology and continuously adding new products to best serve our clients.

Why Work at Fidelity? For over a decade, Fidelity Bank has been ranked among the area’s top banks by local and national publications. We've also been recognized as one of the best places to work. A core part of our vision is to be the best bank for the community. In 2025, our bankers contributed more than 6,200 hours of volunteer service and helped donate over $1.6 million to nonprofit organizations across our markets. We're looking to hire top talent to join us in serving our community partners.

Job Description: We are looking for a highly motivated and customer-oriented individual to join our team in our Dunmore Branch. In this role, you will perform a variety of duties that support the customer sales and service functions of our branch. You will be responsible for assisting customers with their transactions, coordinating work within the branch, and ensuring efficient communication across departments. This is a dynamic role that requires flexibility based on the branch's customer volume and service needs. Come work for one of the top community banks in the country! Our Fidelity Bankers work to provide clients with the very best experience, whether completing a simple transaction, or having a more in-depth consultative discussion. Personal Bankers assist clients with a variety of banking needs like opening new accounts, educating them on products and services, and demonstrating the ease-of-use of mobile and digital banking tools, while working to achieve established customer service and sales objectives. Our most successful bankers truly care about people, are technically adept, and like to be an active part of a team. The Bank provides all the training and mentorship you need to support your success as a Fidelity Banker.

Key Responsibilities

• Customer Sales and Service Support:
• Provide an engaging experience for all customers (internal and external) through a committed execution of the Fidelity Model Experience and by embodying the organization’s core values.
• Engage with customers to identify their financial needs and make appropriate product recommendations.
• Assist customers in achieving their financial goals through consultative conversations.
• Foster relationships with existing customers to identify cross-selling opportunities and support customer retention and growth.
• Provide direct service on deposit products and services, including completing necessary documentation and performing point-of-sale processing.
• Solicit new business from prospective customers and nurture ongoing relationships with current customers to ensure continued growth.

Fidelity Discount & Deposit Bank is an Equal Opportunity Employer. We comply with all applicable federal, state, and local EEO laws, including OFCCP guidelines.