Client Care Center Banker

Fidelity Bank; Scranton (Lackawanna County); On-site; USD 32,000 - 42,000; Full time

Job summary

Fidelity Discount & Deposit Bank is seeking a Customer Care Center Banker to join our team in Scranton, PA. This role focuses on delivering exceptional customer service while handling calls, chats, and emails in a virtual and digital environment.

Training and mentorship will be provided to help you succeed as a Fidelity Banker. The ideal candidate should have a High School diploma, strong communication skills, and a passion for helping customers with financial solutions.

Qualifications

• High School education required.
• Strong communication skills and customer service orientation.
• Ability to handle calls, chats and emails.
• Familiarity with virtual/digital banking tools is a plus.

Responsibilities

• Answer incoming calls, chats and emails from customers.
• Assist customers with banking needs and cross-sell services.
• Support the sales process in a virtual and digital environment.

Skills

Customer service

Communication skills

Sales support

Digital banking

Education

High School diploma

Job description

Job Details

Job Location: Scranton, PA 18503 | Position Type: Full Time | Education Level: High School | Job Shift: Day | Job Category: Banking

Who We Are

Founded in 1902, we have grown to meet the expanding financial needs of the communities we serve. Recognized both regionally and nationally for our exceptional client experience, we are an industry leader—embracing technology and continuously adding new products to best serve our clients.

Why Work at Fidelity

For over a decade, Fidelity Bank has been ranked among the area’s top banks by local and national publications. We've also been recognized as one of the best places to work. A core part of our vision is to be the best bank for the community. In 2025, our bankers contributed more than 6,200 hours of volunteer service and helped donate over $1.6 million to nonprofit organizations across our markets. We're looking to hire top talent to join us in serving our community partners.

Job Description

We are seeking a Customer Care Center Banker to join our team and support customer sales and services. This role is designed for individuals who are passionate about providing excellent customer service, handling a variety of customer interactions, and supporting the sales process. A Client Care Center Banker answers incoming calls, chats and emails while providing clients with the best financial solution through a virtual and digital environment. The bank provides training and mentorship needed to support success as a Fidelity Banker. If you are detail-oriented, technically adept, have strong communication skills, and enjoy building relationships with customers, we encourage you to apply.

Employment Equity

Fidelity Discount & Deposit Bank is an Equal Opportunity Employer. We comply with all applicable federal, state, and local EEO laws, including OFCCP guidelines.