Personal Banker II: Relationship Builder & Financial Solutions

Fifth Third; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Fifth Third Bank in Houston, TX is seeking a Personal Banker II to deliver an exceptional customer experience by building and maintaining relationships with existing and prospective customers. You will help clients understand their financial needs, offering consultative solutions across their lifecycle.

The role requires sales and service excellence, knowledge of bank products, and the ability to analyze credit data to match the right solutions.

Qualifications

• High School Diploma or GED and 1 year customer service experience, or college degree or equivalent military experience.
• Sales experience in a financial environment is preferred.
• Ability to build and deepen customer relationships.
• Ability to analyze credit and financial information.
• Professional representation of Fifth Third Bank in verbal and written communication.
• S.A.F.E. Act registration required at time of employment through the NMLS.

Responsibilities

• Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in an assigned book of business through proactive outreach in person, over the phone, or other channels as appropriate.
• Use of a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations/solutions/advice.
• Maintain working knowledge of products, services, and processes offered.
• Work collaboratively with internal partners to ensure customer's needs are met and all problems are resolved.
• Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs.
• Provide customer support needed reinforcing the value of current and new technology.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp.
• Other duties as assigned

Skills

Customer service

Sales experience

Credit analysis

Communication skills

Business acumen

Decision making

S.A.F.E. Act/NMLS

Education

High School Diploma

College degree

Military experience

Job description

Fifth Third Bank in Houston, TX is seeking a Personal Banker II to deliver an exceptional customer experience by building and maintaining relationships with existing and prospective customers. You will help clients understand their financial needs, offering consultative solutions across their lifecycle.

The role requires sales and service excellence, knowledge of bank products, and the ability to analyze credit data to match the right solutions.