Personal Banker II: Build Relationships & Solutions

Fifth Third Bank, N.A.; Rosemont (IL); On-site; USD 44,000 - 73,000; Full time

Job summary

Fifth Third Bank, National Association in Rosemont, IL is seeking a Retail Personal Banker II to deliver exceptional customer experiences and build lasting relationships. You will use a consultative approach to identify customer needs, discuss products and services, and work with internal partners to resolve issues.

This full-time role requires sales experience, strong communication skills, and the ability to analyze credit data to offer suitable financial solutions.

Qualifications

• High School Diploma or GED required; 1 year of customer service experience or college degree/equivalent military experience.
• Experience in a sales environment is required; financial industry experience is a plus.
• Ability to build comfort with both new customer acquisition and deepening customer relationships.
• Ability to represent Fifth Third Bank professionally in written and verbal communication.
• Ability to analyze credit and financial information.
• Demonstrates business acumen and sound decision making.
• S.A.F.E. Act registration required at time of employment via NMLS.

Responsibilities

• Create a memorable customer experience by cultivating and expanding relationships in an assigned book of business.
• Use a consultative approach to uncover needs and tailor recommendations.
• Maintain working knowledge of bank products, services, and processes.
• Collaborate with internal partners to meet customer needs and resolve issues.
• Analyze customer credit data to ensure appropriate solutions.
• Provide customer support for current and new technology.
• Follow the Bancorp Code of Conduct and related policies.
• Other duties as assigned

Skills

Customer service experience

Sales experience

Communication skills

Credit analysis

Education

High School Diploma/GED

College degree or equivalent military experience

Job description

Fifth Third Bank, National Association in Rosemont, IL is seeking a Retail Personal Banker II to deliver exceptional customer experiences and build lasting relationships. You will use a consultative approach to identify customer needs, discuss products and services, and work with internal partners to resolve issues.

This full-time role requires sales experience, strong communication skills, and the ability to analyze credit data to offer suitable financial solutions.