Personal Banker I: Relationship Builder & Financial Solutions

Fifth Third Bank; Geneva (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Fifth Third Bank in Geneva, Illinois is seeking a Personal Banker I to deliver an exceptional customer experience by cultivating and maintaining relationships with a defined book of business. You will also process teller transactions and work as a member of the platform staff to support daily operations.

Using a consultative sales and service approach, you will understand customers' financial needs and guide them to appropriate solutions, while collaborating with internal partners to ensure

Qualifications

• High School Diploma/GED and 6 months customer service experience, or college degree or equivalent military experience.
• Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Exhibits business acumen.
• Demonstrated ability in making sound decisions.
• This position requires SAFE Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

Responsibilities

• Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in a assigned book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate
• Use of a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations/solutions/advice
• Maintain working knowledge of products, services, and processes offered
• Work collaboratively with internal partners to ensure customer's needs are met and all problems are resolved
• Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs
• Provide customer support needed reinforcing the value of current and new technology
• Process teller transactions and adhere to balancing guidelines
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp
• Other duties as assigned

Skills

Customer service

Relationship development

Communication

Business acumen

Decision making

NMLS SAFE Act registration

Education

HS Diploma/GED or higher

Job description

Fifth Third Bank in Geneva, Illinois is seeking a Personal Banker I to deliver an exceptional customer experience by cultivating and maintaining relationships with a defined book of business. You will also process teller transactions and work as a member of the platform staff to support daily operations.

Using a consultative sales and service approach, you will understand customers' financial needs and guide them to appropriate solutions, while collaborating with internal partners to ensure