Personal Banker I: Start in Consultative Banking

Fifth Third Bank; Sterling Heights (MI); On-site; USD 21,000 - 28,000; Full time

Job summary

Fifth Third Bank is seeking candidates for a Retail Personal Banker I. The program includes a 4-8 week onboarding with rotations in operations and Sales & Service, culminating in a certification.

The role emphasizes consultative sales to identify and meet financial needs, building new households and deepening relationships, while handling teller transactions and supporting platform staff. The position requires risk awareness, high ethical standards, and collaboration with bank partners to

Qualifications

• Experience with sales processes to assess customer needs and offer solutions.
• Ability to build relationships and gather financial information for needs assessment.
• Comfort with cross-selling and presenting product options to customers.

Responsibilities

• Apply consultative sales process to identify financial needs.
• Maintain knowledge of Retail products and recommend solutions.
• Proactively reach out to customers and set appointments for financial reviews.
• Cross-sell to existing customers and engage in outreach activities.
• Collaborate with partners to provide holistic financial solutions.
• Meet or exceed customer experience and production goals.
• Ensure confidentiality and ethical conduct.

Skills

Consultative selling

Customer relationships

Cross-selling

Communication

Math proficiency

Education

College degree or equivalent experience

Job description

Fifth Third Bank is seeking candidates for a Retail Personal Banker I. The program includes a 4-8 week onboarding with rotations in operations and Sales & Service, culminating in a certification.

The role emphasizes consultative sales to identify and meet financial needs, building new households and deepening relationships, while handling teller transactions and supporting platform staff. The position requires risk awareness, high ethical standards, and collaboration with bank partners to