Personal Banker I: Certification & Growth Path

Fifth Third Bank; Ann Arbor (MI); On-site; USD 38,000 - 54,000; Full time

Job summary

Fifth Third Bank is seeking candidates for a Retail Personal Banker I role, following a 4-8 week onboarding program. The position centers on using consultative sales to assess customer financial needs, acquire new households and deepen relationships in bank centers or Bank Marts.

Selected candidates will participate in rotations through operations and Sales & Service, culminating in a certification to demonstrate proficiency in the Personal Banker job family. Travel for training may be required.

Qualifications

• College degree or work experience providing transferrable skills, or combination of education and experience.
• Experience in the financial industry preferred.
• Sales-oriented with ability to acquire new households and cross-sell to existing customers.
• S.A.F.E. Act registration required at time of employment through NMLS.

Responsibilities

• Use consultative sales process to identify customer needs and build a profile.
• Maintain knowledge of Retail products/services and recommend appropriate solutions.
• Reach out to customers and set appointments for financial reviews.
• Cross-sell to existing customers and engage in outside sales activities as directed.
• Collaborate with partners (Mortgage, Small Business, Commercial) to provide holistic financial solutions.
• Meet/exceed customer experience and production goals; contribute to revenue growth.
• Provide guidance to CSRs on sales and referral processes.
• Promote customer satisfaction with professionalism and courtesy.
• Handle customer questions and issues, maintaining trust and confidentiality.
• Follow the Bank's Code of Conduct and policies; ensure ethical behavior.

Skills

Sales skills

Customer interaction

Education

College degree or transferrable skills

Job description

Fifth Third Bank is seeking candidates for a Retail Personal Banker I role, following a 4-8 week onboarding program. The position centers on using consultative sales to assess customer financial needs, acquire new households and deepen relationships in bank centers or Bank Marts.

Selected candidates will participate in rotations through operations and Sales & Service, culminating in a certification to demonstrate proficiency in the Personal Banker job family. Travel for training may be required.