Personal Banker — Grow Wallet Share & Customer Loyalty

PNC Financial Services Group; Lumberton Township (NJ); On-site; USD 45,000 - 76,000; Full time

Benefits offered by this job

Medical and dental coverage

401(k) with company match

Pension and stock purchase plans

Educational assistance

Wellness program

Job summary

PNC Financial Services Group in Lumberton, NJ is seeking a Personal Banker to deliver proactive sales and superior customer experience. You will identify opportunities, deepen relationships, and educate customers on digital tools to manage finances.

The role emphasizes risk management, adherence to policies, and collaboration with ecosystem partners to grow wallet share. In-office position focused on in-person service.

Qualifications

• Typically requires 3+ years of experience in banking or related roles.
• Associates or equivalent degree preferred; in lieu of a degree, related education and certifications may be considered.
• Background checks required under Consumer Financial Protection Bureau regulations.

Responsibilities

• Acquires and deepens the branch customer base through proactive sales and service activities.
• Drives proactive sales conversations with a defined sales process and outbound interactions.
• Creates customer loyalty and grows wallet share through a differentiated experience.
• Educates customers on managing financial transactions using technology and resources.
• Manages risk and adheres to policies; participates in branch operations.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

Associates or equivalent degree

Job description

PNC Financial Services Group in Lumberton, NJ is seeking a Personal Banker to deliver proactive sales and superior customer experience. You will identify opportunities, deepen relationships, and educate customers on digital tools to manage finances.

The role emphasizes risk management, adherence to policies, and collaboration with ecosystem partners to grow wallet share. In-office position focused on in-person service.