Personal Banker: Grow Relationships & Wallet Share

PNC Financial Services Group, Inc.; Rolling Hills (KY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with match

Disability protection

Life insurance

Employee and family wellness programs

Educational assistance

Paid holidays and vacation

Job summary

PNC Financial Services Group, Inc. seeks a Personal Banker to support customers at the Rolling Hills Branch in Louisville area. The role emphasizes proactive sales, customer service excellence, and collaboration with ecosystem partners to grow share of wallet.

The ideal candidate will have 3+ years in banking or customer service, strong communication skills, and the ability to educate clients on digital tools and PNC products. In-office role with focus on customer loyalty and risk-aware service.

Qualifications

• Roles typically require an Associates or equivalent degree and related experience.
• 3+ years experience in banking, sales, or customer service.
• Spanish speaking is preferred.

Responsibilities

• Acquires and deepens the branch customer base through proactive sales and service activities.
• Manages the customer experience by identifying opportunities to improve the customer’s financial wellbeing.
• Drives proactive sales conversations through a defined process and outbound interactions.
• Educates customers on options for managing transactions using technology and resources.
• Participates in branch daily operations and adheres to policies to manage risk.

Skills

Customer service

Sales

Banking products

Digital awareness

Effective communications

Identifying opportunities

Proactive selling

Managing multiple priorities

Education

No Degree

Job description

PNC Financial Services Group, Inc. seeks a Personal Banker to support customers at the Rolling Hills Branch in Louisville area. The role emphasizes proactive sales, customer service excellence, and collaboration with ecosystem partners to grow share of wallet.

The ideal candidate will have 3+ years in banking or customer service, strong communication skills, and the ability to educate clients on digital tools and PNC products. In-office role with focus on customer loyalty and risk-aware service.