Personal Banker: Grow Customer Wallet & Experience

PNC; London (OH); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

medical/prescription drug coverage (in

dental and vision options

401(k) with PNC match

Job summary

PNC's London, OH branch is seeking a Personal Banker to help customers manage financial needs and deepen relationships. You will engage customers, identify opportunities, and present PNC solutions to drive growth and loyalty.

Responsibilities include proactive sales, lobby engagement, and collaboration with ecosystem partners, while adhering to risk and policy guidelines. The role emphasizes customer service, community connection, and delivering a differentiated banking experience.

Qualifications

• Associates or equivalent degree plus related experience or product knowledge.
• Typically requires 3+ years experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Responsibilities

• Acquires and deepens the branch customer base through proactive sales and service activities.
• Drives proactive sales conversations through internal and outbound interactions with a defined sales process.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
• Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

Associates or equivalent degree

No Degree

Job description

PNC's London, OH branch is seeking a Personal Banker to help customers manage financial needs and deepen relationships. You will engage customers, identify opportunities, and present PNC solutions to drive growth and loyalty.

Responsibilities include proactive sales, lobby engagement, and collaboration with ecosystem partners, while adhering to risk and policy guidelines. The role emphasizes customer service, community connection, and delivering a differentiated banking experience.