Personal Banker: Grow Relationships & Banking Solutions

PNC Financial Services Group; Owings Mills (MD); On-site; USD 45,000 - 76,000; Full time

Benefits offered by this job

Medical coverage

Dental & vision

Life insurance

Disability protection

401(k) with match

Pension and stock purchase plans

Dependent care reimbursement

Back-up care

Education assistance

Wellness program

Job summary

PNC Financial Services Group in Owings Mills, MD is seeking a Personal Banker to deliver a differentiated customer experience and help clients improve their financial wellbeing. You will work in-office within the Retail Banking organization, engaging with customers and partners to grow relationships and trust.

Successful candidates bring a customer-first mindset, strong sales and service skills, and the ability to operate within bank policies while managing risk.

Qualifications

• Associates or equivalent degree required or related experience.
• 3+ years experience typically; military service may be considered.
• Background checks required per CFPB regulations.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

Associates or equivalent degree

No Degree

Job description

PNC Financial Services Group in Owings Mills, MD is seeking a Personal Banker to deliver a differentiated customer experience and help clients improve their financial wellbeing. You will work in-office within the Retail Banking organization, engaging with customers and partners to grow relationships and trust.

Successful candidates bring a customer-first mindset, strong sales and service skills, and the ability to operate within bank policies while managing risk.