Personal Banker: Grow Customer Wealth & Loyalty

PNC; North East (MD); On-site; USD 45,000 - 60,000; Full time

Job summary

PNC is seeking a Personal Banker based in North East, Maryland for its Retail Branch organization. The role focuses on acquiring and deepening the customer base, delivering consultative financial solutions, and driving customer loyalty through proactive sales and service.

Candidates should have 3+ years of experience, with an Associates or equivalent degree typically required. The position emphasizes in-branch collaboration, risk awareness, and delivering a high-quality customer experience.

Qualifications

• Roles at this level typically require an Associates or equivalent degree.
• 3+ years of experience typical for this level.
• In lieu of a degree, a comparable combination of education and experience may be considered.

Responsibilities

• Acquires and deepens the branch customer base through proactive sales and service activities.
• Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing.
• Collaborates with ecosystem partners to grow customer's share of wallet and drive revenue and loyalty.
• Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions.
• Leverages partnerships and community Centers of Influence to acquire, expand and retain relationships.
• Performs lobby engagement to connect with customers and position PNC products to meet their needs.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Personal Banker based in North East, Maryland for its Retail Branch organization. The role focuses on acquiring and deepening the customer base, delivering consultative financial solutions, and driving customer loyalty through proactive sales and service.

Candidates should have 3+ years of experience, with an Associates or equivalent degree typically required. The position emphasizes in-branch collaboration, risk awareness, and delivering a high-quality customer experience.