In-Branch Personal Banker: Grow Customer Relationships

PNC; Baltimore (MD); On-site; USD 45,000 - 76,000; Full time

Benefits offered by this job

Health Insurance & HSA

Dental & Vision

401(k) with Match

Job summary

PNC in Baltimore, Maryland seeks a Personal Banker to join its Retail Branch organization. You will be based in Baltimore and help grow the customer base and deepen relationships with personalized financial solutions.

The role emphasizes proactive sales, customer loyalty, and collaboration with ecosystem partners to expand share of wallet while ensuring adherence to risk and policies.

Qualifications

• Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties.

Responsibilities

• Acquires and deepens the branch customer base through proactive sales and service activities.
• Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

Associates degree or equivalent

Job description

PNC in Baltimore, Maryland seeks a Personal Banker to join its Retail Branch organization. You will be based in Baltimore and help grow the customer base and deepen relationships with personalized financial solutions.

The role emphasizes proactive sales, customer loyalty, and collaboration with ecosystem partners to expand share of wallet while ensuring adherence to risk and policies.