Personal Banker: Grow Client Loyalty & Finances

PNC Financial Services Group, Inc.; Bessemer (AL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision options

Life insurance

Disability protection

401(k) with match

Educational assistance

Wellness program with incentives

Paid time off

Job summary

PNC Financial Services Group, Inc. in Bessemer, AL is seeking a Personal Banker to deepen customer relationships and drive branch sales. The role emphasizes a proactive advisory approach, collaboration with ecosystem partners, and educating customers on digital tools to enhance financial wellbeing.

The position focuses on delivering a differentiated customer experience, managing risk, and supporting daily branch operations in an in-office environment.

Qualifications

• Associates degree or equivalent; 3+ years' related experience or product knowledge.
• In lieu of a degree, a comparable mix of education, certification, and experience.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Manage the customer experience by identifying opportunities to improve financial wellbeing.
• Collaborate with ecosystem partners to grow customer share of wallet.
• Drive proactive sales conversations through a defined process including outbound calls and lobby engagement.
• Educate customers on options for managing transactions using technology and resources.
• Assist in branch daily operations with efficiency and accuracy.

Skills

Accountability

Banking

Customer Service

Customer Experience

Identifying Opportunities

Leveraging Technology

Digital Awareness

Effective Communications

Managing Multiple Priorities

Retail Lending

Selling

Understanding Customer Needs

Education

Associates degree or equivalent

Job description

PNC Financial Services Group, Inc. in Bessemer, AL is seeking a Personal Banker to deepen customer relationships and drive branch sales. The role emphasizes a proactive advisory approach, collaboration with ecosystem partners, and educating customers on digital tools to enhance financial wellbeing.

The position focuses on delivering a differentiated customer experience, managing risk, and supporting daily branch operations in an in-office environment.