Personal Banker - Flexible Schedule & Sales Growth

First Community Bancshares, Inc.; Phoenix (AZ); On-site; USD 21,000 - 26,000; Full time

Job summary

First Community Bancshares, Inc. is seeking a branch associate to deliver exceptional customer service in a high-volume sales environment. Responsibilities include handling cash, processing deposits and payments, and promoting bank products.

You will evaluate customer relationships, cross-sell services, and maintain accuracy and punctuality, with a flexible schedule including evenings, weekends and holidays, and a commitment to teamwork in serving a diverse client base.

Qualifications

• Under direct supervision, provide exceptional customer service in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success.
• Follow established policies in accordance with the bank and supervisor's direction.
• Accountable for personal achievement of monthly new account production as assigned by upper management.
• Participate in an active sales environment that may require in-store aisle prospecting.
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations.
• Receive cash and checks for deposit, verify amounts, and look for check endorsements.
• Examine cash carefully to guard against counterfeit checks and identification.
• Enter transactions into computer and issue customer receipts.
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit.
• Process Western Union wires and cash advances.
• Cross-sell bank services and products.
• Provide bank services to a diverse customer base, including a large Spanish speaking population.
• Perform other tasks requested by supervisors as they relate to the bank and its functions.
• Regular and predictable attendance and punctuality.

Responsibilities

• Provide exceptional customer service, handling receipt and payment of cash in a high-volume sales environment.
• Evaluate customer relationships and recommend bank products and services.
• Follow bank policies and supervisor directions.
• Achieve monthly new account production targets.
• Engage in in-store prospecting within a sales-focused environment.
• Process deposits and cash withdrawals and balance daily operations.
• Handle cash and checks, verify amounts, and check endorsements.
• Guard against counterfeit checks and verify identification.
• Enter transactions into computer and issue receipts.
• Sell and prepare money orders, cashier's checks, wires, and CDs.
• Process Western Union wires and cash advances.
• Cross-sell bank services and products.
• Serve a diverse customer base, including many Spanish speakers.
• Adhere to assigned tasks and maintain punctuality.

Skills

Customer service

Cash handling

Sales

Teamwork

Education

High school diploma or equivalent

Job description

First Community Bancshares, Inc. is seeking a branch associate to deliver exceptional customer service in a high-volume sales environment. Responsibilities include handling cash, processing deposits and payments, and promoting bank products.

You will evaluate customer relationships, cross-sell services, and maintain accuracy and punctuality, with a flexible schedule including evenings, weekends and holidays, and a commitment to teamwork in serving a diverse client base.