Personal Banker: Drive Customer Loyalty and Growth

PNC Financial Services Group; Dover (DE); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

PNC Financial Services Group in Dover, DE is seeking a Personal Banker for the Greentree Village Branch. This in-office role focuses on delivering exceptional customer experiences, growing the bank's share of wallet, and guiding customers to PNC solutions while collaborating with ecosystem partners.

You will engage customers through proactive sales and service activities, handle lobby interactions, and support daily branch operations.

Qualifications

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Responsibilities

• Acquires and deepens the branch customer base through a variety of proactive sales and service activities.
• Drives proactive sales conversations through internal and outbound interactions with a defined sales process.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
• Applies product and procedural knowledge to identify, mitigate and solve customer problems.
• Manages risk through adherence to all policies and procedures.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group in Dover, DE is seeking a Personal Banker for the Greentree Village Branch. This in-office role focuses on delivering exceptional customer experiences, growing the bank's share of wallet, and guiding customers to PNC solutions while collaborating with ecosystem partners.

You will engage customers through proactive sales and service activities, handle lobby interactions, and support daily branch operations.