Personal Banker

Peoples Security Bank & Trust Company; United States; Remote; USD 25,000 - 33,000; Full time

Job summary

Peoples Security Bank and Trust Company is seeking a Branch Customer Service role focused on delivering exceptional service to customers in-person or virtually. You will support day-to-day branch operations while maintaining accuracy and compliance with banking policies.

The ideal candidate has a high school diploma (associate degree preferred) and 1–2 years in a related banking role, with strong communication and problem-solving skills and familiarity with branch products and services.

Qualifications

• Education: high school diploma or equivalent; associate’s degree preferred.
• Experience: 1–2 years in a related banking role.
• Skills: ability to communicate across channels; strong customer service and problem solving.
• Knowledge: familiarity with branch transactions and bank products.

Responsibilities

• Processes customer transactions efficiently, accurately, and compliantly.
• Balances cash drawer, night deposits, ATM, vault duties as needed.
• Provides exemplary customer service and addresses inquiries about deposits, loans, and fees.
• Refers clients to appropriate partners for deposits, loans, cash management, merchant services or wealth management.
• Adheres to bank policies and procedures; stays current on banking regulations.
• Collaborates with branch team to meet objectives and support day-to-day operations.
• Supports in-person or virtual customer interactions and back-office tasks.

Skills

Clear communication

Interpersonal skills

Problem solving

Customer service excellence

Banking product knowledge

Technology proficiency

Education

High school diploma or equivalent

Associate’s degree preferred

Job description

General Responsibilities

Delivers exceptional experience to customers and prospects with a focus on meeting the financial needs of all areas of our community. Capable of supporting clients in-person or virtually. Responsible for working as an active member of the branch office sales/service team and providing support related to the day-to-day branch operational activities and financial services of the Bank.

Essential Duties

• Performs various duties relating to the Branch as follows:
• Successful Completion of One Bank/One Team/One Brand discipline of collaboration and teamwork in order to achieve bank objectives.
• Processes various customer transactions (checks, deposits, withdrawals, payments, money orders, cashier’s checks, cash advances, etc.) efficiently, accurately, and compliantly.
• Balances cash drawer, night deposits, and balances and services the ATM. Also serves as back-up with vault-related and ancillary operational duties.
• Well-practiced in policy and procedure in order to protect customer and Bank assets at all times. And keeps up-to-date on banking regulation changes to ensure compliance.
• Has high level understanding of Bank’s products and services, including its technology.
• Provides exemplary customer service, fielding questions concerning deposit account and loan activity, fees, etc. Uses available resources to research more complicated matters with assistance, ensuring client concerns are addressed in a timely manner.
• Promptly and effectively refers clients and prospects to the appropriate partner to meet their needs for deposits, loans, cash management, merchant, or wealth management services.

Ancillary Duties

• Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential job functions of this position, the employee is regularly required to sit, stand, talk, hear, walk, use hands and fingers, handle or feel objects, and reach with hands and arms. At times required to stoop, kneel, bend, crouch and lift up to 50 pounds. This position requires regular use of a computer.

Peoples Security Bank and Trust Company is an Equal Opportunity Employer

Requirements

Education/Training: A high school diploma or equivalent required. Associate’s degree or General Banking Diploma preferred. Training in customer service, polite and effective communication practices, and relationship building needed.

Skill(s): Must demonstrate ability to communicate across various channels (face-to-face, email, video conference, text/chat, social media); good interpersonal relationship skills; strong problem solving skills; possess a sound knowledge of branch transactional tasks and operations; be conversant in bank’s products and services; proficient in use of various types of technology and software.

Experience: A minimum of (1-2) years' experience in a related position normally required.