Personal Banker – Community Banking & Growth

Dieterich Bank; Columbia (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Group Health Insurance

Group Dental & Vision Insurance

Life, AD&D & LTD Insurance

401(k) Plan - Employer matching

Job summary

Dieterich Bank is seeking a Retail Banker to join our Columbia, IL branch. As a Personal Banker, you will be the face of the bank, helping customers achieve their financial goals while delivering exceptional service and building lasting relationships.

You will open and maintain customer accounts, process transactions, assist with online and mobile banking, and ensure compliance with bank policies. Join a team dedicated to integrity, service excellence, and community impact.

Qualifications

• 1-3 years of customer-facing service experience, preferably in banking, retail, or financial services
• Excellent communication and relationship-building skills
• Strong attention to detail and organizational abilities

Responsibilities

• Build strong customer relationships through outstanding customer service
• Open and maintain customer accounts
• Process customer transactions, including deposits, withdrawals, loan payments, and check cashing
• Assist customers with online banking, mobile banking, and digital banking services
• Address account maintenance requests, including address changes and fraud-related inquiries
• Identify customer financial needs and recommend appropriate products and services
• Resolve customer concerns professionally and confidentially
• Support branch operations while contributing to a positive team environment
• Maintain accuracy and compliance with bank policies and procedures

Skills

Customer service

Relationship-building

Communication

Attention to detail

Team collaboration

Technical proficiency

Reliability/Attendance

Education

Associate degree in Business or related field

Tools

Microsoft Office

Online banking platforms

Mobile banking apps

Job description

Dieterich Bank is seeking a Retail Banker to join our Columbia, IL branch. As a Personal Banker, you will be the face of the bank, helping customers achieve their financial goals while delivering exceptional service and building lasting relationships.

You will open and maintain customer accounts, process transactions, assist with online and mobile banking, and ensure compliance with bank policies. Join a team dedicated to integrity, service excellence, and community impact.