Retail Banker- Columbia

Dieterich Bank; Columbia (IL); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Group Health Insurance

Dental & Vision Insurance

Life, AD&D & LTD Insurance

401(k) Plan

Employee Assistance Program+

Discretionary Profit Sharing Plan

Discretionary Bonus Plan

Profit Sharing Plan

Paid Time Off (Holidays, sick time,个人?

Job summary

Dieterich Bank in Columbia, IL, is seeking a Retail Banker to join our branch. As a Personal Banker, you will be the face of the bank, helping customers reach their financial goals with exceptional service and lasting relationships.

Join a community-focused bank recognized as a great place to work. You will open accounts, process transactions, assist with online banking, and contribute to a positive team environment while upholding our values of integrity and service excellence.

Qualifications

• 1-3 years of customer-facing service experience, preferably in banking or retail.
• Excellent communication and relationship-building skills.
• Strong attention to detail and organizational abilities.
• Proficiency with technology, including Microsoft Office and online/mobile banking.
• Team player with dependable attendance; rotating Saturdays.
• Commitment to the bank's core values: Integrity, Value, Service Excellence, and Teamwork.

Responsibilities

• Build strong customer relationships through outstanding customer service.
• Open and maintain customer accounts.
• Process deposits, withdrawals, loan payments, and check cashing.
• Assist customers with online banking, mobile banking, and digital banking services.
• Address account maintenance requests, including fraud-related inquiries.
• Identify customer financial needs and recommend appropriate products and services.
• Resolve customer concerns professionally and confidentially.
• Support branch operations while contributing to a positive team environment.
• Maintain accuracy and compliance with bank policies and procedures.

Skills

Customer service

Relationship building

Communication

Attention to detail

Technology proficiency

Teamwork

Attendance & flexibility

Rotating Saturdays

Education

Associate degree in Business

Tools

Microsoft Office

Online banking platforms

Mobile applications

Job description

Dieterich Bank | Columbia, IL | Full-Time

Join the Green Team at Dieterich Bank

Dieterich Bank is seeking a Retail Banker to join our team at our Columbia branch. As a Personal Banker, you will be the face of the bank, helping customers achieve their financial goals while delivering exceptional service and building lasting relationships.

At Dieterich Bank, we're more than a bank. We're a community-focused organization committed to building relationships, enhancing lives, and creating a workplace where employees can thrive. With approximately $1.5 billion in assets, 16 locations throughout South Central Illinois and the Metro East region, and a loan production office in South County, St. Louis, we continue to grow while maintaining our family-friendly culture.

Recognized as one of the Best Places to Work in Illinois for eight consecutive years, we offer a supportive environment where work-life balance is a priority.

What You'll Do

As a Personal Banker, you will:

• Build strong customer relationships through outstanding customer service
• Open and maintain customer accounts
• Process customer transactions, including deposits, withdrawals, loan payments, and check cashing
• Assist customers with online banking, mobile banking, and digital banking services
• Address account maintenance requests, including address changes and fraud-related inquiries
• Identify customer financial needs and recommend appropriate products and services
• Resolve customer concerns professionally and confidentially
• Support branch operations while contributing to a positive team environment
• Maintain accuracy and compliance with bank policies and procedures

Qualifications

Required:

• 1-3 years of customer-facing service experience, preferably in banking, retail, or financial services
• Excellent communication and relationship-building skills
• Strong attention to detail and organizational abilities
• Proficiency with technology, including Microsoft Office, online banking platforms, and mobile applications
• Ability to work collaboratively in a team environment
• Dependable attendance and flexibility to work rotating Saturdays
• Commitment to Dieterich Bank's core values of Integrity, Value, Service Excellence, and Teamwork

Preferred:

• Associate degree in Business or a related field
• Previous banking, teller, or retail banking experience

Schedule

• Full-time, up to 40 hours per week
• Branch hours generally between 8:0 AM and 5:00 PM
• Rotating Saturday schedule (minimum two Saturdays per month) between 9:00 AM and 12:00 PM
• When staffing permits, employees working a scheduled Saturday may receive a weekday off

Benefits & Perks

We offer a comprehensive benefits package, including:

• Group Health Insurance
• Group Dental & Vision Insurance
• Life, AD&D & LTD Insurance
• 401(k) Plan - Employer matching available
• Employee Assistance Program+
• Discretionary Profit Sharing Plan
• Discretionary Bonus Plan
• Profit Sharing Plan
• Paid Time Off (Holidays, sick time, personal time, and vacation)
• 8 hours of paid time volunteer with a charity of their choice.

Why Dieterich Bank?

Picture yourself coming to work each day knowing you're making a difference for customers, businesses, and organizations throughout our communities. If you're looking for a rewarding career with a trusted community bank, we'd love to hear from you.

Dieterich Bank is an Equal Opportunity Employer (EEO/AA/Veteran/Disability).