Personal Banker

First National Bank Texas; Tyler (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

First National Bank Texas is seeking a Teller to provide exceptional service and handle cash in a bustling branch.

You will assess customer needs, cross-sell bank products, process deposits and withdrawals, and assist Spanish-speaking customers in a diverse community. A high school diploma and reliable attendance are required, with flexible availability including evenings and weekends.

Qualifications

• Minimum age 18
• High school diploma or equivalent required
• Six months of work experience in retail or customer service preferred
• Flexible schedule including evenings, weekends, and holidays
• Background investigation required by company policy
• Ability to get along with coworkers and work in a team environment

Responsibilities

• Provide exceptional customer service and handle cash in a high-volume environment
• Evaluate customer relationships and recommend bank products and services
• Process deposits and pay out funds and balance daily operations
• Sell and prepare money orders, cashier's checks, wires, and CDs
• Cross-sell bank services and assist Spanish-speaking customers
• Perform other tasks as directed by supervisors and maintain attendance

Skills

Customer service

Sales

Bilingual Spanish

Cash handling

Teamwork

Education

High school diploma or equivalent

Currently attending high school

Job description

Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.


• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success


• Follow established policies in accordance with the bank and the supervisor s direction


• Accountable for the personal achievement of monthly new account production as assigned by upper management


• Participate in an active sales environment that may require in-store aisle prospecting


• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations


• Receive cash and checks for deposit, verify amounts, and look for check endorsements


• Examine cash carefully to guard against acceptance of counterfeit checks and identification


• Enter transactions into computer and issue customer receipts


• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit


• Process western union wires and cash advances


• Cross-sell bank services and products


• Provide bank services to a diverse customer base, including a large Spanish speaking population


• Perform other tasks requested by supervisors as they relate to the bank and its functions


• Regular and predictable attendance and punctuality

Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location


• Ability to work in a high volume, stressful and noisy environment


• Schedules are prepared based on business need and subject to change at any time


• Operate a computer and other office machinery


• Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.

Qualifications

• At least 18 years of age


• High school diploma, high school equivalency or currently attending high school


• Six months of work experience in a retail or customer service environment preferred


• Must be able to work a flexible schedule including evenings, weekends, and holidays


• Must successfully pass background investigation according to company policy


• Must be able to get along with co-workers and work effectively in a team environment