Personal Banker

First National Bank Texas; Denton (TX); On-site; USD 28,000 - 37,000; Full time

Job summary

First National Bank Texas in Denton, TX seeks a front-line associate to deliver exceptional customer service in a fast-paced branch environment. You will handle cash transactions, assist customers with deposits and payments, and promote bank products.

Responsibilities include assessing customer needs, cross-selling services, and maintaining accurate records while adhering to policies. Bilingual Spanish support is valued to serve the local community.

Qualifications

• High school diploma or equivalent required.
• Six months of work experience in retail or customer service preferred.
• Able to work a flexible schedule including evenings, weekends, and holidays.
• Must pass background investigation according to company policy.
• Must be able to get along with co-workers and work effectively in a team environment.
• Ability to assist a diverse customer base, including Spanish speakers.

Responsibilities

• Provide exceptional customer service in a high-volume sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services.
• Follow established policies in accordance with the bank's direction.
• Accountable for monthly new account production as assigned by management.
• Cross-sell bank services and products.
• Process deposits and pay out funds, balance daily transactions.
• Receive cash and checks, verify amounts and endorsements.
• Sell money orders, cashier's checks, wires, and CDs.
• Process Western Union wires and cash advances.
• Provide bank services to a diverse customer base, including Spanish speakers.

Skills

Customer service

Cash handling

Sales

Teamwork

Spanish language

Education

High school diploma

Job description

Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.


• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success


• Follow established policies in accordance with the bank and the supervisor s direction


• Accountable for the personal achievement of monthly new account production as assigned by upper management


• Participate in an active sales environment that may require in-store aisle prospecting


• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations


• Receive cash and checks for deposit, verify amounts, and look for check endorsements


• Examine cash carefully to guard against acceptance of counterfeit checks and identification


• Enter transactions into computer and issue customer receipts


• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit


• Process western union wires and cash advances


• Cross-sell bank services and products


• Provide bank services to a diverse customer base, including a large Spanish speaking population


• Perform other tasks requested by supervisors as they relate to the bank and its functions


• Regular and predictable attendance and punctuality

Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location


• Ability to work in a high volume, stressful and noisy environment


• Schedules are prepared based on business need and subject to change at any time


• Operate a computer and other office machinery


• Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.

Qualifications

• At least 18 years of age


• High school diploma, high school equivalency or currently attending high school


• Six months of work experience in a retail or customer service environment preferred


• Must be able to work a flexible schedule including evenings, weekends, and holidays


• Must successfully pass background investigation according to company policy


• Must be able to get along with co-workers and work effectively in a team environment