Personal Banker

First National Bank Texas; Port Arthur (TX); On-site; USD 27,000 - 32,000; Full time

Job summary

First National Bank Texas is seeking a customer-focused Teller in Port Arthur, TX. You will handle cash transactions, deposits, and withdrawals while delivering exceptional service to a diverse customer base, including Spanish-speaking clients.

The role involves proactive product recommendations, balance accountability, and a collaborative team environment. The position requires a high school diploma or equivalent, 6 months of retail or customer service experience, and a flexible schedule that

Qualifications

• Experience in a retail or customer service environment is preferred.
• Ability to handle cash deposits and payouts accurately.
• Strong interpersonal and communication skills.
• Willingness to work a flexible schedule including evenings, weekends, and holidays.
• Must pass background check according to company policy.

Responsibilities

• Provide exceptional customer service and handle cash transactions in a high-volume setting.
• Process deposits, withdrawals, and other banking transactions with accuracy.
• Cross-sell bank products and services to meet customer needs.
• Receive cash and checks, verify amounts, and issue receipts.
• Process wires, money orders, cashier's checks, and CDs as needed.
• Maintain daily balancing and reconcile cash drawers.

Skills

Customer service

Cash handling

Sales" cross-selling

Bilingual Spanish (optional)

Education

High school diploma or equivalent

Job description

Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.


• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success


• Follow established policies in accordance with the bank and the supervisor s direction


• Accountable for the personal achievement of monthly new account production as assigned by upper management


• Participate in an active sales environment that may require in-store aisle prospecting


• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations


• Receive cash and checks for deposit, verify amounts, and look for check endorsements


• Examine cash carefully to guard against acceptance of counterfeit checks and identification


• Enter transactions into computer and issue customer receipts


• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit


• Process western union wires and cash advances


• Cross-sell bank services and products


• Provide bank services to a diverse customer base, including a large Spanish speaking population


• Perform other tasks requested by supervisors as they relate to the bank and its functions


• Regular and predictable attendance and punctuality

Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location


• Ability to work in a high volume, stressful and noisy environment


• Schedules are prepared based on business need and subject to change at any time


• Operate a computer and other office machinery


• Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.

Qualifications

• At least 18 years of age


• High school diploma, high school equivalency or currently attending high school


• Six months of work experience in a retail or customer service environment preferred


• Must be able to work a flexible schedule including evenings, weekends, and holidays


• Must successfully pass background investigation according to company policy


• Must be able to get along with co-workers and work effectively in a team environment