Personal Banker

First National Bank Texas; Lindale (TX); Sur place; USD 26 000 - 35 000; Plein temps

Résumé du poste

First National Bank Texas in Lindale, TX is seeking a customer-focused teller to handle cash receipts and payments in a high-volume branch. You will evaluate customer needs and recommend bank products to support their financial success, while following established policies.

Responsibilities include processing deposits, cross-selling services, and providing bilingual service to a diverse clientele. A flexible schedule including evenings, weekends, and holidays is required to meet branch needs.

Qualifications

• At least 18 years of age.
• High school diploma, high school equivalency or currently attending high school.
• Six months of work experience in a retail or customer service environment preferred.
• Must be able to work a flexible schedule including evenings, weekends, and holidays.
• Must successfully pass background investigation according to company policy.
• Must be able to get along with co-workers and work effectively in a team environment.

Responsabilités

• Provide exceptional customer service, handling cash receipts and payments in a high-volume sales environment.
• Evaluate customer relationships and recommend bank products and services.
• Follow bank policies and supervisory directions.
• Achieve monthly new account production targets as assigned by management.
• Participate in in-store prospecting and cross-sell bank services.
• Process deposits and payouts, record transactions, and balance daily operations.
• Receive cash and checks, verify amounts, and check endorsements.
• Guard against counterfeit checks and improper identification.
• Enter transactions and issue customer receipts.
• Sell and prepare money orders, cashier's checks, wires, and CDs.
• Process Western Union wires and cash advances.
• Provide bank services to a diverse customer base, including Spanish speakers.

Connaissances

Customer service

Cash handling

Sales

Cross-selling

Bilingual Spanish

Attendance punctuality

Formation

High school diploma or equivalent

Description du poste

Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.


• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success


• Follow established policies in accordance with the bank and the supervisor s direction


• Accountable for the personal achievement of monthly new account production as assigned by upper management


• Participate in an active sales environment that may require in-store aisle prospecting


• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations


• Receive cash and checks for deposit, verify amounts, and look for check endorsements


• Examine cash carefully to guard against acceptance of counterfeit checks and identification


• Enter transactions into computer and issue customer receipts


• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit


• Process western union wires and cash advances


• Cross-sell bank services and products


• Provide bank services to a diverse customer base, including a large Spanish speaking population


• Perform other tasks requested by supervisors as they relate to the bank and its functions


• Regular and predictable attendance and punctuality

Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location


• Ability to work in a high volume, stressful and noisy environment


• Schedules are prepared based on business need and subject to change at any time


• Operate a computer and other office machinery


• Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.

Qualifications

• At least 18 years of age


• High school diploma, high school equivalency or currently attending high school


• Six months of work experience in a retail or customer service environment preferred


• Must be able to work a flexible schedule including evenings, weekends, and holidays


• Must successfully pass background investigation according to company policy


• Must be able to get along with co-workers and work effectively in a team environment