Personal Banker

First National Bank Texas; Roanoke (AL); On-site; USD 32,000 - 36,000; Full time

Job summary

First National Bank Texas in Roanoke Walmart is hiring for a teller role focused on exceptional customer service and accurate cash handling. You will process deposits, issue receipts, and balance daily transactions while promoting bank products to customers, including Spanish-speaking clients.

Flexibility with schedule and a team-oriented environment are required. The position emphasizes cross-selling, accuracy, and adherence to bank procedures in a fast-paced retail setting.

Qualifications

• At least 18 years of age.
• High school diploma, high school equivalency or currently attending high school.
• Six months of work experience in a retail or customer service environment preferred.
• Must be able to work a flexible schedule including evenings, weekends, and holidays.
• Must successfully pass background investigation according to company policy.
• Must be able to get along with co-workers and work effectively in a team environment.

Responsibilities

• Provide exceptional customer service, including receipt and payment of cash in a high-volume environment.
• Evaluate relationships and recommend bank products and services.
• Follow policies in accordance with bank direction.
• Achieve monthly new account production targets as assigned.
• Participate in a sales environment with aisle prospecting.
• Process deposits and pay out funds; balance daily operations.
• Receive cash and checks, verify amounts, and inspect endorsements.
• Guard against counterfeit checks and fraudulent identification.
• Enter transactions into the computer and issue receipts.
• Sell money orders, cashier's checks, wires, and certificates of deposit.
• Process Western Union wires and cash advances.
• Cross-sell bank services and products.
• Provide bank services to a diverse customer base, including Spanish speakers.
• Attend to tasks requested by supervisors; maintain punctuality.
• Roles include responsibility limits based on authority.

Skills

Customer service

Cash handling

Sales orientation

Bilingual Spanish

Education

High school diploma or equivalent

Job description

Responsibilities

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements:

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.

Qualifications

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Location

FCB Roanoke Wal-Mart

1228 N. Hwy. 377