Personal Banker

PNC Investments; Atlanta (GA); On-site; USD 45,000 - 60,000; Full time

Job summary

Join a leading financial institution as a Personal Banker in Atlanta, where you'll engage customers in sales conversations and enhance their financial wellbeing. This role emphasizes customer focus and risk management while offering comprehensive benefits and opportunities for growth.

Benefits

Health coverage

Life insurance

Disability protection

401(k)

Pension

Stock plans

Paid time off

Educational assistance

Qualifications

• Typically 3+ years experience in banking or related fields.
• No degree required, but an Associates degree preferred.

Responsibilities

• Acquire and deepen branch customer base through proactive sales.
• Drive sales conversations via various customer interactions.
• Manage risk by adhering to policies and demonstrating sound judgment.

Skills

Accountability

Client Loyalty

Customer Experience

Customer Service

Proactive Sales

Education

Associates degree

Job description

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Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Branch Personal Banker, you will strengthen customer relationships with a defined sales process. You will spend most of your time engaging customers in sales conversations to identify appropriate financial solutions. This position, within PNC's Retail Branch Banking Network, is based in Atlanta, Georgia at the 12th & Peachtree branch.

Job Description

1. Acquire and deepen the branch customer base through proactive sales and service activities, managing the customer experience to improve financial wellbeing, and collaborating with partners to grow share of wallet.
2. Drive proactive sales conversations via internal and outbound interactions, including calling, service-to-sales, teller interactions, appointment setting, and lobby engagement, to elevate client loyalty and identify PNC solutions.
3. Create customer loyalty and grow share through differentiated customer experiences, lobby activities, and educating customers on managing financial transactions with technology and resources.
4. Apply product and procedural knowledge to solve customer problems effectively, fostering loyalty.
5. Manage risk by adhering to policies, demonstrating sound judgment, and participating in branch operations efficiently and accurately.

PNC employees are expected to be:

• Customer Focused - Prioritizing customer needs and satisfaction in business decisions to create tailored solutions.
• Managing Risk - Effectively assessing and managing risks to support PNC's Risk Management Framework.

To learn more, watch this video.

Qualifications

Candidates should demonstrate relevant knowledge, skills, and experience. Requirements include:

• Preferred skills: Accountability, Banking, Client Loyalty, Customer Experience, Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
• Competencies: Banking Products, Digital Awareness, Effective Communication, Managing Multiple Priorities, Problem Solving, Retail Lending, Selling, Understanding Customer Needs.
• Work Experience: Typically 3+ years, with an Associates degree or equivalent, or comparable experience including military service.
• Education: No Degree required.
• Certifications/Licenses: None required; background checks will be conducted.

Benefits

PNC offers comprehensive benefits including health coverage, life insurance, disability protection, 401(k), pension, stock plans, paid time off, and educational assistance. For details, visit Your PNC Total Rewards.

Accommodations & EEO

Contact [e-mail] for accommodations or call 877-968-7762. PNC is committed to an inclusive workplace and provides accommodations for applicants with disabilities. We are an equal opportunity employer, and all qualified applicants will receive consideration regardless of protected categories.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Finance and Sales

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