Personal Banker I

Linscomb & Williams Inc.; Ruston (LA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading financial institution is seeking a Personal Banker to provide exceptional service while fostering customer relationships. The role involves processing transactions, opening accounts, and educating clients on banking products and services. Ideal candidates will have a strong background in sales and cash handling, along with excellent communication skills. Join a dynamic team dedicated to enhancing customer experiences and driving financial literacy in the community.

Qualifications

• 1-year cash handling experience in banking or retail preferred.
• Foundational sales and service knowledge in a structured, goal-oriented environment preferred.

Responsibilities

• Support transactional needs of the banking center and identify opportunities to deepen customer relationships.
• Open and process consumer and small business deposit accounts.
• Originate simple consumer lending products such as personal loans and credit cards.

Skills

Communication

Problem Solving

Team Player

Self-Starter

Education

Bachelor's or higher in Finance or related field

High School diploma or higher

Job description

As a Personal Banker, you will provide best-in-class service by processing routine banking transactions while developing deep customer relationships and understanding their needs. You will identify and offer appropriate personal and business financial products and educate customers on alternative and convenient transaction channels. Personal Banker I/II team members will be cross-functional in a universal banking model to assist clients with various needs.

How You Will Make an Impact

Principal Duties and Responsibilities

1. Support transactional needs of the banking center and other lines of business, and identify opportunities to deepen customer relationships.
2. Open and process moderate to complex consumer and basic small business deposit accounts, providing solutions for managing cash flow.
3. Work effectively in a team environment with frequent interactions with teammates and customers.
4. Originate simple consumer lending products such as personal loans and credit cards.
5. Educate customers on bank channels including online and mobile banking, interactive (Video) tellers, and ATMs for convenience and value.
6. Meet or exceed individual sales/referrals and activity objectives, measured by a sales and referral scorecard.
7. Handle cash and adhere to proper balancing procedures.
8. Maintain knowledge of products, fees, policies, and current offers to assist customers with product suggestions.
9. Explore customer financial needs and recommend bank services; refer customers within the branch or to other departments when appropriate.
10. Ensure compliance with all applicable bank regulations, including BSA, Regulation CC, Regulation E, Bank Security, and stay updated on regulation changes.
11. Contribute positively to communities through CRA activities and financial literacy initiatives.

Who You Are

Knowledge, skills, and abilities typically required include:

• High school diploma required; college coursework preferred.
• Previous banking or sales experience in retail or other industries preferred.
• 1-year cash handling experience in banking or retail preferred.
• Foundational sales and service knowledge in a structured, goal-oriented environment preferred.
• Excellent communication skills; ability to solve problems and nurture client relationships, even in contentious situations.
• This position does not require S.A.F.E. registration at employment.

Qualifications

Skills

Behaviors

Required

Team Player

Works well as a member of a group.

Motivations

Required

Self-Starter

Inspired to perform independently.

Education

Required

Bachelor's or higher in Finance or related field.

High School diploma or higher.

Experience

Required

1-year cash handling experience in banking or retail preferred. Foundational sales and service knowledge preferred. Excellent communication skills preferred.

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Employer is required to notify all applicants of their rights under federal employment laws. Review the "Know Your Rights" notice from the Department of Labor for further information.