PERMIT TECHNICIAN

City of Rocky Mount; Rocky Mount (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

City of Rocky Mount seeks an administrative support specialist to provide technical help in the permitting process and related inspections. You will assist customers with applications, payments, and license processing, while ensuring accurate data entry for reporting and utility-related service orders.

Working in a city office, you will perform typing, filing, mail processing, and support cash handling procedures, with occasional additional duties to maintain smooth operations and customer

Qualifications

• High school diploma or equivalent required.
• Two years’ experience in a related field or an equivalent education/experience combination.
• Knowledge of customer service policies and procedures is preferred.
• Experience with department accounting processes is a plus.
• Strong math and data entry skills; ability to use Microsoft Word and Excel.
• Excellent written and verbal communication; ability to work with the public and staff.

Responsibilities

• Provide technical support for the permitting process and related building inspections.
• Assist customers with inquiries, applications, and payment of permit fees.
• Process licenses (e.g., beer/wine and taxi licenses) as needed and schedule inspections.
• Enter and maintain building permit data for reporting and retrieval.
• Support office operations including typing, filing, and mail processing; adhere to cash handling procedures.
• Perform other duties as assigned to support department goals.

Skills

Customer service

Data entry

Microsoft Office

Problem solving

Written communication

Education

High school diploma or equivalent

Two years' related experience

Tools

Office equipment

Computers

Job description

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

JOB SUMMARY

Provides technical support for the building inspection and permitting process. Assists customer's inquiries, applications, and payment of permit fees. Assists with processing the city beer and wine and taxicab licenses, and schedules service order inspections to facilitate citizens getting their utilities.

• Promptly and courteously responds to phone calls, answering questions accurately, making appropriate referrals to inspectors, and relaying messages to staff.
• Accurately enters and maintains building permit data to ensure easy retrieval of information and enable valid reporting.
• Accurately record building permit data to facilitate inspections, payment collections, utility hook-ups, etc.
• Perform typing, filing, process mail, and other duties to support smooth office operations.
• Consistently follow cash management processes as outlined by the Cash Management Policy and Procedures.
• Performs other related duties as assigned.

Education and Experience

• High school diploma or equivalent.
• Two (2) years' experience in a related field.
• Or an equivalent combination of education and experience.

KNOWLEDGE REQUIRED BY THE POSITION

• Knowledge of customer service policies and procedures.
• Knowledge of department accounting processes.
• Skill in the provision of customer service.
• Skill in analyzing problems and identifying solutions.
• Skill in establishing cooperative and productive working relationships.
• Skill in performing mathematical calculations.
• Skill in operating computers and other standard office equipment.
• Skill in Microsoft Office software (Microsoft Word and Excel).
• Skill in interpersonal relations.
• Skill in oral and written communication.

SUPERVISORY CONTROLS

The Construction Development Coordinator assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES

Guidelines include the employee handbook. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY

The work consists of related technical duties. Frequent interruptions contribute to the complexity of the work.

SCOPE AND EFFECT

The purpose of this position is to provide technical support for the permitting process. Success in this position contributes to the efficiency of the permitting process.

PERSONAL CONTACTS

Contacts are typically with co-workers, architects, engineers, surveyors, contractors, property owners, and members of the general public.

PURPOSE OF CONTACTS

Contacts are typically to give or exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS

The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping. The employee occasionally lifts light and heavy objects.

WORK ENVIRONMENT

The work is typically performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY

None.