Customer Service Rep/Permit Tech

City of Maypearl; Bellmead (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

City of Maypearl is seeking a Customer Service Representative/Permit Technician to support the Utility Billing Department and Building Inspections. The role involves greeting walk-in customers, handling cash payments, and providing technical support for inspections.

The ideal candidate has a high school diploma, cash handling experience, and strong communication skills; bilingual abilities are a plus. This position emphasizes accuracy, timely service, and professional customer relations.

Qualifications

• High School Diploma or equivalent is required.
• Cash handling experience is preferred.
• Prefer two years’ experience in an office environment.
• Bilingual is preferred.

Responsibilities

• Greet and assist walk-in customers with excellent customer service.
• Receive, enter, and reconcile daily cash payments.
• Provide technical support for Building Inspections.

Skills

Customer service

Public relations

Time management

Problem solving

Communication

Cash handling

Attention to detail

Relationship building

Attendance

Education

High School Diploma

Tools

Microsoft Office

Job description

JOB SUMMARY

Under general supervision of the Assistant Finance Director, the Customer Service Representative/Permit Technician serves as a representative of the Utility Billing Department and Building Inspections. Required to greet and assist walk-in customers, offering excellent customer service. Receives, enters, and reconciles daily cash payments and provides technical support for Building Inspections.

Education, Training and Experience Guidelines:

High School Diploma or equivalent is required.

Cash handling experience is preferred.

Prefer two years’ experience in an office environment.

Bilingual is preferred.

Knowledge, Skills, and Abilities:

Effective customer service skills and public relations techniques.

Money handling policies and procedures.

Operation of computerized cash register.

City ordinances, policies, rules and regulations regarding the payment of bills, late charges, extensions, etc.

Time management techniques, with the ability to organize, schedule, assign, delegate, coordinate, and monitor work.

Problem solving techniques for identifying problems, researching and determining best action for resolution.

Basic computer applications including proficiency in Microsoft Office (Word, Excel, PowerPoint and Outlook.)

Calculate accurate payments due and provide receipts/change effectively and efficiently.

Resolving customer complaints and concerns.

Skill in establishing and maintaining effective working relationships.

Be punctual and regular in attendance.