Permitting Specialist / CSR

Brown Heating, Cooling and Plumbing; Venice (FL); On-site; USD 24,796 - 35,817; Full time

Benefits offered by this job

Health insurance options

Paid holidays and PTO

Retirement plan opportunities

Ongoing training

Job summary

Venice Cooling and Plumbing is seeking a detail-oriented Permitting Specialist / Customer Service Representative to join our Venice, FL office. This role blends permitting tasks with customer service, call-taking duties, and general administrative support in a fast-paced environment.

Ideal candidates have permitting experience (HVAC/plumbing/construction preferred), strong communication, and solid MS Office skills. Experience with ServiceTitan is a plus, and a teamwork mindset is essential.

Qualifications

• Prior permitting experience in HVAC, plumbing, or construction preferred.
• Customer service or call center experience preferred.
• Excellent communication and phone etiquette.
• Strong organizational and multitasking abilities.
• Proficient with Microsoft Office; familiarity with service management software a plus.

Responsibilities

• Prepare and submit HVAC and plumbing permit applications.
• Coordinate inspections with local municipalities.
• Track permit status and inspection schedules.
• Maintain accurate permit records and documentation.
• Ensure projects comply with local codes and requirements.
• Communicate with inspectors, municipalities, technicians, and staff on permit updates.
• Answer calls professionally and schedule service appointments.
• Assist customers with questions about services, permits, inspections, and scheduling.
• Dispatch calls to appropriate team members when needed.
• Follow up to confirm appointments and ensure satisfaction.
• Maintain accurate customer information in company software.
• Process paperwork and maintain digital files.
• Support service and installation departments as needed.
• Communicate effectively with technicians and management.

Skills

Permitting experience

Customer service

Phone etiquette

Organizational skills

Multitasking

Communication

Microsoft Office

ServiceTitan (or similar)

Attention to detail

Team player

Tools

Microsoft Office (Outlook, Word, Excel)

ServiceTitan

Job description

Join Our Growing Team!

Venice Cooling and Plumbing is a trusted residential HVAC and plumbing company proudly serving homeowners throughout the Venice, Florida area. We are looking for a highly organized, customer-focused Permitting Specialist / Customer Service Representative to join our office team. This position combines permitting responsibilities with customer service and call-taking duties, making it ideal for someone who enjoys multitasking in a fast-paced environment.

If you are detail-oriented, enjoy helping customers, and thrive in an organized office setting, we'd love to hear from you.

Responsibilities

Permitting:

• Prepare and submit HVAC and plumbing permit applications.
• Coordinate inspections with local municipalities.
• Track permit status and inspection schedules.
• Maintain accurate permit records and documentation.
• Ensure projects remain compliant with local codes and requirements.
• Communicate with inspectors, municipalities, technicians, and office staff regarding permit updates.

Customer Service:

• Answer incoming customer calls professionally and courteously.
• Schedule service appointments and installations.
• Assist customers with questions regarding services, permits, inspections, and scheduling.
• Dispatch calls to the appropriate team members when necessary.
• Follow up with customers to confirm appointments and ensure satisfaction.
• Maintain accurate customer information within company software.

Administrative Duties:

• Process paperwork and maintain digital files.
• Assist with office organization and daily administrative tasks.
• Support the service and installation departments as needed.
• Communicate effectively with technicians and management to ensure a smooth customer experience.

Qualifications:

• Previous permitting experience is preferred (HVAC, plumbing, or construction industry strongly preferred).
• Customer service or call center experience preferred.
• Excellent communication and phone etiquette.
• Strong organizational and multitasking skills.
• Ability to work efficiently in a fast-paced office environment.
• Experience with Microsoft Office (Outlook, Word, Excel).
• Experience with ServiceTitan or similar service management software is a plus.
• Strong attention to detail and problem-solving abilities.
• Positive attitude and willingness to work as part of a team.

What We Offer:

• Competitive hourly pay based on experience.
• Paid holidays and paid time off.
• Health insurance options.
• Retirement plan opportunities.
• Ongoing training and career development.
• Supportive, family-oriented work environment.
• Opportunities for advancement within a growing company.

Why Venice Cooling and Plumbing?

At Venice Cooling and Plumbing, we believe outstanding customer service starts with an exceptional team. We value professionalism, integrity, teamwork, and treating our customers like family. If you're looking for a stable career with a respected local company where your contributions make a difference every day, we'd love to meet you.