Permitting & Inspection Coordinator

Mecklenburg County Government; Charlotte (NC); On-site; USD 35,000 - 37,000; Full time

Job summary

Mecklenburg County Government seeks an Inspection Coordinator for the Residential Permitting and Inspections Team to support permitting and inspections functions. You will interact in person, by phone, email, or text to assist customers and coordinate inspection activities.

Under minimal supervision, you will perform advanced administrative tasks to support office and field inspectors. Strong organizational skills, customer service, and attention to detail are essential for success in this role.

Qualifications

• Minimum of four years of administrative experience
• High School Diploma or equivalent
• May require a valid North Carolina or South Carolina Driver's License
• County Driving Privileges

Responsibilities

• Assist with inspection scheduling as needed
• Support inspection itinerary changes
• Facilitate sending utility codes and emergency connection requests as needed
• Handle customer calls from contractors, homeowners, inspectors and supervisors via a call center line and direct phoneline
• Monitor shared email boxes within team
• Keep team inspector checklists updated and distribute to other Code Enforcement Teams
• Provide back up for Commercial Inspection Coordinator as needed
• Facilitate the organization of Inspection team's holiday vacation requests sheets and other calendaring needs
• Handle customer complaints and advise customers or triage their needs to ensure good customer satisfaction
• Prepare written correspondence as needed
• Participate in staff or customer meetings as requested, composing and distributing meeting minutes that record information.
• Other tasks as directed by manager or department needs.

Skills

Customer service

Coordination and organization

Judgement and decision making

Time management

Communication

Adaptability

Building Trust

Stress tolerance

Education

High School Diploma

Tools

Microsoft Office Suite

Data entry

Job description

Mecklenburg County Government seeks an Inspection Coordinator for the Residential Permitting and Inspections Team to support permitting and inspections functions. You will interact in person, by phone, email, or text to assist customers and coordinate inspection activities.

Under minimal supervision, you will perform advanced administrative tasks to support office and field inspectors. Strong organizational skills, customer service, and attention to detail are essential for success in this role.