Building Permits Intake & Customer Service Specialist

City-of-Greenville,-Nc-1; Greenville (NC); On-site; USD 47,000 - 59,000; Full time

Job summary

City of Greenville in North Carolina is seeking an administrative support professional for the Building Inspections Division to coordinate the permit review process, handle data entry, fee collection, and frontline customer service for residential and commercial permits.

Under supervision, you will assist EnerGov, scheduling, reporting (Monthly/Census), and support field inspectors, reporting to the Chief Building Inspector.

Qualifications

• High school diploma or GED required; associate degree preferred.
• One year of administrative support and customer service experience required; permitting experience preferred.

Responsibilities

• Review for completeness and issue permits for commercial and residential projects and sub-permits.
• Process and issue temporary certificates of occupancy, occupancy, completion, and compliance certificates after fees are paid.
• Assist Contractors, Citizens, and Public with the online portal and permits.
• Answer incoming calls related to assigned permits and assist field inspection staff with scheduling.
• Process payroll, travel, reconcile P-Card, and maintain division inventory as needed.
• Collect data and generate Monthly, Census, and Building Permit reports.
• Assist staff and maintain EnerGov permitting systems for the Building Inspections Division.

Skills

Problem solving

Communication

Customer service

Teamwork

Education

High school diploma or GED

Associate degree in administrative office technology or related field (preferred)

Tools

EnerGov system

Job description

City of Greenville in North Carolina is seeking an administrative support professional for the Building Inspections Division to coordinate the permit review process, handle data entry, fee collection, and frontline customer service for residential and commercial permits.

Under supervision, you will assist EnerGov, scheduling, reporting (Monthly/Census), and support field inspectors, reporting to the Chief Building Inspector.