Residential Services - Inspection Coordinator

Mecklenburg County Government; Charlotte (NC); On-site; USD 35,000 - 37,000; Full time

Job summary

Mecklenburg County Government seeks an Inspection Coordinator for the Residential Permitting and Inspections Team to support permitting and inspections functions. You will interact in person, by phone, email, or text to assist customers and coordinate inspection activities.

Under minimal supervision, you will perform advanced administrative tasks to support office and field inspectors. Strong organizational skills, customer service, and attention to detail are essential for success in this role.

Qualifications

• Minimum of four years of administrative experience
• High School Diploma or equivalent
• May require a valid North Carolina or South Carolina Driver's License
• County Driving Privileges

Responsibilities

• Assist with inspection scheduling as needed
• Support inspection itinerary changes
• Facilitate sending utility codes and emergency connection requests as needed
• Handle customer calls from contractors, homeowners, inspectors and supervisors via a call center line and direct phoneline
• Monitor shared email boxes within team
• Keep team inspector checklists updated and distribute to other Code Enforcement Teams
• Provide back up for Commercial Inspection Coordinator as needed
• Facilitate the organization of Inspection team's holiday vacation requests sheets and other calendaring needs
• Handle customer complaints and advise customers or triage their needs to ensure good customer satisfaction
• Prepare written correspondence as needed
• Participate in staff or customer meetings as requested, composing and distributing meeting minutes that record information.
• Other tasks as directed by manager or department needs.

Skills

Customer service

Coordination and organization

Judgement and decision making

Time management

Communication

Adaptability

Building Trust

Stress tolerance

Education

High School Diploma

Tools

Microsoft Office Suite

Data entry

Job description

Follow your calling, Find your career

Salary Range: $25.53 - $27/hourly

Thisis a non-exempt (hourly) position. Pay rates are based on education, skill,experience level and internal equity. Internal equity considerations include anassessment of the applicant’s salary history and qualifications in comparisonto the market rate and requirements for the job.

AtMecklenburg County, you’ll have the chance to build a career as unique as youare with support, inclusive culture and technology to become the best versionof you. We’re counting on YOUR unique voice and perspective to help MecklenburgCounty become even better, too. Join us and build an exceptionalexperience for yourself, and a better working world for all.

Working atMecklenburg County for LUESA, (Land Use and Environmental Service Agency) youwill help to provide key services that will contribute to an exceptionalquality of life for Mecklenburg County residents. LUESA’s responsibilitiesrange from enforcing building and zoning codes to managing water and airresources for future generations.

Working with LUESA provides an opportunity topartner with some of the most creative minds and inspiring leaders. If you areinterested in working for a collaborative team that is driven by success andinnovation you have found the right organization. We welcome talented,high-energy, fun team members to partner with our community to enhance ourquality of life through environmental stewardship and economic vitality.

WHO WILL I BE WORKING WITH?

The Inspection Coordinator will be working theResidential Permitting and Inspections Team in support of permitting andinspections functions within Mecklenburg County. Interactions will be in person, via phone, e-mail or text.

Position Summary

Perform progressively responsible administrative, and technical work. This position, under minimal supervision, is responsible for advanced administrative functions of variety and specialization in support of the office and field inspectors in the permitting process.

Essential Functions

Daily

• Assist with inspection scheduling as needed
• Support inspection itinerary changes
• Facilitate sending utility codes andemergency connection requests as needed
• Handle customer calls from contractors,homeowners, inspectors and supervisors via a call center line and direct phoneline
• Monitor shared email boxes within team

Perpetual

• Keep team inspector checklists updated anddistribute to other Code Enforcement Teams
• Provide back up for Commercial InspectionCoordinator as needed
• Facilitate the organization of Inspectionteam's holiday vacation requests sheets and other calendaring needs
• Handle customer complaints and advisecustomers or triage their needs to ensure good customer satisfaction
• Prepare written correspondence as needed
• Participate in staff or customer meetings asrequested, composing and distributing meeting minutes that record information.
• Other tasks as directed by manager ordepartment needs.

Minimum Qualifications

Experience:

• Minimum of four years of administrative experience

Education:

• High School Diploma or equivalent
• Combination of relevant education and relevant experience accepted?: Yes

Licenses and Certifications

• May require a valid North Carolina or South Carolina Driver's License
• May require County Driving Privileges

Preferred Qualifications

• Department of Social Services Advocacy & QI Team Assignment - Bilingual (Spanish and English) proficiency oral and written

Knowledge, Skills and Abilities

• Knowledge of
• Administrative and clerical procedures and systems using various computer operations, managing files and records
• Principles and processes for providing customer and employee services
• Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

Skills

• Customer service
• Coordination and organization
• Judgement and decision making
• Time management

Abilities

• Adaptability: Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
• Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization
• Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
• Customer Focus: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
• Initiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive.
• Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently
• Stress tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization

Computer Skills

• Data entry
• Intermediate use in various computer applications.
• Proficient in various computer applications including Microsoft Office Suite

Work Environment

Works in an office setting with moderate noise

Selection

This classification has been identified as having a role in the development of ADA compliant technologies and for which the incumbent agrees to follow County policies to the best of their abilities in order to meet these obligations.

No

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be an all-inclusive list of job‑related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.