Technical Support Analyst - Lead

Global IT Solutions, Inc - Texas; Raleigh (NC); Remote; USD 65,000 - 85,000; Full time

Job summary

A leading IT services provider is seeking a proactive Technical Support Analyst in Raleigh, North Carolina. This full-time contractor will provide essential customer support for the permitting program, assisting both external and internal stakeholders with various technical issues. Ideal candidates should possess strong communication skills, problem-solving abilities, and experience in technical support within a web-based context. The role allows for independent work while collaborating with team members remotely. Experience with Microsoft Dynamics is highly desirable.

Qualifications

• Excellent problem-solving and communication skills.
• Experience in a software or web-based environment.
• Strong written and verbal communication skills.

Responsibilities

• Provide customer support for the permitting program.
• Assist businesses and consultants with technical issues.
• Work collaboratively with team members in a remote environment.

Skills

Problem-solving

Communication

Customer service experience

Familiarity with CRM systems

Experience with web content management systems

Ability to explain technical concepts

Proactive learning

Ability to work independently

Tools

Microsoft Dynamics

Dynamics 365

Sitefinity

WordPress

Drupal

Job description

We are seeking a proactive and detail-oriented Technical Support Analyst to provide customer support for our permitting program (PTP). This full‑time contractor plays a key role in assisting businesses, consultants, and other external and internal agency stakeholders with process and technical issues related to the department’s permitting system.

Location

North Carolina (Preferred Local Aspirants Only)

Qualifications

• Excellent problem‑solving and communication skills.
• Experience providing technical support or customer service in a software or web‑based environment.
• Familiarity with CRM systems, especially Microsoft Dynamics, is highly desirable.
• Experience with web content management systems (e.g., Sitefinity, WordPress, Drupal).
• Strong written and verbal communication skills, with the ability to explain technical concepts to non‑technical users.
• Demonstrated problem‑solving skills and a proactive approach to learning and issue resolution.
• Ability to work independently in a remote environment while collaborating effectively with team members.

Preferred

Experience with Dynamics 365 and related Power Platform services and products.

Seniority level

Mid‑Senior level

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting