Permitting & Compliance Support Specialist

City of Houston; Houston (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

The City of Houston invites applications for a Permit Technician Aide in the Houston Permitting Center. You will process building permit applications, provide guidance on codes and inspection procedures, and support customers via email, live chat, and phone.

Two years of related experience are required, with a high school diploma or GED. An Associate degree may substitute experience; bilingual English/Spanish is preferred to serve the diverse community.

Qualifications

• Requires a high school diploma or GED.
• Two years of experience as a Permit Technician Aide or in customer service.
• An Associate degree may be substituted for the experience requirement.
• Bilingual in English and Spanish preferred.

Responsibilities

• Accept, review, and disseminate a wide variety of building permit applications and documents.
• Provide information to customers on permit requirements, codes, ordinances and inspection procedures.
• Process 311 cases regarding permits and related violations.
• Prepare and process administrative documents and maintain permit files and reports.
• Respond to inquiries via email, live chat, and phone; assist with holds and project issues.
• Coordinate with IT staff to resolve permitting system issues.

Skills

Customer service

Communication skills

Bilingual English/Spanish

ILMS/iPermits experience

Plan review systems

Education

High school diploma or GED

Associate degree (substitution for experience)

Tools

ILMS/iPermits

ProjectDox

Infor

Oracle Service Cloud

Microsoft Dynamics

Job description

The City of Houston invites applications for a Permit Technician Aide in the Houston Permitting Center. You will process building permit applications, provide guidance on codes and inspection procedures, and support customers via email, live chat, and phone.

Two years of related experience are required, with a high school diploma or GED. An Associate degree may substitute experience; bilingual English/Spanish is preferred to serve the diverse community.