Building Permit Support Specialist

City-of-Houston,-T; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

The City of Houston is seeking a Permit Technician Aide to support the Houston Permitting Center’s permitting operations. Under supervision, you will review and process building permit applications, explain codes and procedures, and maintain accurate permit files.

Responsibilities include handling 311 cases, preparing documents, assisting customers via email, live chat and phone, and coordinating with IT on system issues. A high school diploma or GED and relevant experience are required.

Qualifications

• Requires a high school diploma or GED.
• Two years' experience as a Permit Technician Aide or in customer service.
• An Associate degree may be substituted for the experience requirement.
• Experience with ILMS/iPermits, ProjectDox, lnfor or similar systems.
• Bilingual in English and Spanish preferred.
• ICC Permit Technician certification or willingness to obtain within six months.
• Strong written and verbal communication skills.
• Experience using live chat or CX software (Oracle Service Cloud or MS Dynamics).

Responsibilities

• Process 311 cases related to permitting and code enforcement.
• Prepare and process administrative permit documents and logs.
• Provide guidance and customer support via email, live chat and phone.
• Provide technical support and liaison between IT and customers regarding permitting systems.

Skills

Bilingual in English and Spanish

Strong communication skills

Customer service experience

Education

High school diploma or GED

Tools

ILMS/iPermits

ProjectDox

lnfor

Oracle Service Cloud

Microsoft Dynamics

Job description

The City of Houston is seeking a Permit Technician Aide to support the Houston Permitting Center’s permitting operations. Under supervision, you will review and process building permit applications, explain codes and procedures, and maintain accurate permit files.

Responsibilities include handling 311 cases, preparing documents, assisting customers via email, live chat and phone, and coordinating with IT on system issues. A high school diploma or GED and relevant experience are required.