Permit Technician Aide (Sign Administration)

City-of-Houston,-T; Houston (TX); On-site; USD 32,000 - 40,000; Full time

Job summary

The City of Houston's Houston Permitting Center—Sign Administration seeks a customer service/clerical staff member to assist walk-in customers and respond to inquiries about permits, inspections, and licensing. The role includes updating the ILMS system and processing fees in a courteous, timely manner.

Qualification requires a high school diploma or GED and at least six months of relevant experience. Bilingual English/Spanish skills are preferred, with occasional revenue handling

Qualifications

• Requires a high school diploma or GED.
• Six months of customer service or general clerical/administrative experience are required.

Responsibilities

• Assist walk-in customers with information on permits, inspections, and licenses.
• Answer all incoming calls and transfer to appropriate party as needed.
• Update ILMS with inspection requests, results, inspector comments, and fees.
• Balance daily revenue from permits and receipts when applicable.
• Maintain files and records for the section.
• Perform other duties as assigned.

Skills

Customer service

Clerical/administrative

Bilingual English/Spanish

Education

High school diploma or GED

Tools

ILMS

Q-Flow

Walk-in customer handling

Job description

Accepting Applications from: All Persons Interested

Service Line/Section: Houston Permitting Center/Sign Administration

Reporting Location: 1002 Washington Avenue*

Workdays & Hours: Monday – Friday, 8:00 am – 5:00 pm* Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

Under direct supervision assists all walk‑in customers with information on permit applications, inspection requests, information on changes and ordinances, licensing and registration in a courteous manner. Answers all incoming calls to section, provides information on permits or inspections in a timely and courteous manner, or transfers to the appropriate party. Receives and records inspection requests when IVR is down. Ensures timely retrieval of waiting Q-Flow customers in English and/or Spanish. Updates ILMS (Integrated Land Management System) with inspection requests, results, inspector comments, permitting fees, licensing and registration fees. May balance daily revenue from sales of permits, receipts, or license fees. Maintains all files and section records such as insurance, registration, correspondence, and office updates. Performs other duties as assigned.

WORKING CONDITIONS

The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials up to 10 pounds. In the Houston Permitting Center, the position may require lifting of moderately heavy items, such as plans (up to 40 pounds).

This is a Houston Public Works Emergency Management position at the Tier III Level.

EDUCATIONAL REQUIREMENTS

Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS

Six months of customer service or general clerical/administrative experience are required.

LICENSE REQUIREMENTS

None

VETERAN PREFERENCE

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

SELECTION/SKILLS TESTS REQUIRED

None

However, the department may administer a skills assessment evaluation.

SAFETY IMPACT POSITION

No

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SAFETY IMPACT POSITION

No

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

Pay Grade 13

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.