Permits & Zoning Support Specialist

Dupage County; Wheaton (IL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending accounts

Life insurance

Pension

Deferred compensation

Tuition reimbursement

Pre-paid legal

Credit union

Paid holidays

Vacation time

Sick time

Paid leave

Job summary

DuPage County is seeking a Building and Zoning Permit Technician to assist the public applying for permits and to support zoning and building code processes in unincorporated DuPage County.

The role includes examining plans for compliance, coordinating with staff, maintaining permit records, and guiding customers by phone and in person. A high school diploma and four years of customer-service experience are required, with a background check.

Qualifications

• Completion of a High School Diploma or GED.
• Four years of customer service experience including experience with zoning, building, construction, permitting, plan review; or an equivalent combination of education and experience.
• Pre-employment background check is required.

Responsibilities

• Assists the public applying for permits and accurately completing any other necessary documentation related to permits.
• Responds to building permit and explains permitting procedure to the public.
• Acts as the contact person and handles correspondence between the customers, building permit staff, zoning coordinators, and plan reviewers.
• Examines construction plans, blue prints, surveys, and specifications on residential / commercial developments in unincorporated DuPage County to ensure compliance with building, drainage, zoning, and codes and ordinances.
• Performs basic zoning reviews with limited knowledge of the Zoning Ordinance in conjunction with the permitting process.
• Monitors the status of all assigned permit reviews and fees.
• Assists customers on the phone and in person with regard to problems and questions.
• Processes plan revisions after permits have been issued.
• Routes commercial construction plans to appropriate fire protection districts, contracted plan review consultants, townships, and locates parcel numbers.
• Processes contractor and contacts agents as needed.
• Maintains permit records such as copies of documents, correspondence, insurance certificates, and building department waivers.
• Compiles record data to assist inspection staff.
• Provides assistance to the Administrative Adjudication Hearing Officers clerk as necessary.
• Maintains regular attendance and punctuality.

Skills

Customer service experience

Communication skills

Attention to detail

Zoning/building process understanding

Education

High School Diploma or GED

Job description

DuPage County is seeking a Building and Zoning Permit Technician to assist the public applying for permits and to support zoning and building code processes in unincorporated DuPage County.

The role includes examining plans for compliance, coordinating with staff, maintaining permit records, and guiding customers by phone and in person. A high school diploma and four years of customer-service experience are required, with a background check.