Permits & Planning Support Technician

Town-of-Palm-Beac; Florida; On-site; USD 40,000 - 54,000; Full time

Job summary

The Town of Palm Beach is seeking a technically skilled front office team member for the Planning, Zoning & Building Department. You will manage permit intake, verify information, process payments, and maintain database records with strong attention to detail.

Responsibilities include assisting the public by phone, in person, and via email; inputting data into Eden and Laserfiche; generating reports; and ensuring compliance with town standards.

Qualifications

• High school diploma or GED required.
• Minimum of two years of technical or office support experience.
• Customer service experience required.
• Certified Permit Technician designation preferred.
• Prior building department or construction experience preferred.
• Proficiency with Word, Excel, Outlook, Laserfiche, and EDEN or similar systems.

Responsibilities

• Process permit applications through intake and input into computer systems.
• Review permits for sufficiency according to standards.
• Accept payments for contractor and business licenses; route as needed.
• Enter permit data in Eden and scan documents in Laserfiche.
• Reconcile daily receipts per Finance Dept processes.
• Provide information on permits, inspections, licenses and dept policies.
• Maintain and organize records; generate reports and queries.
• Assist public in person, over phone, or via email with inquiries.
• Enforce rules and respond to complaints regarding submission requirements.

Skills

Customer service

Data entry

Organization

Reading blueprints

Interpersonal skills

Typing 30 wpm

Education

High school diploma or GED

Certified Permit Technician (preferred)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Laserfiche

EDEN

Job description

The Town of Palm Beach is seeking a technically skilled front office team member for the Planning, Zoning & Building Department. You will manage permit intake, verify information, process payments, and maintain database records with strong attention to detail.

Responsibilities include assisting the public by phone, in person, and via email; inputting data into Eden and Laserfiche; generating reports; and ensuring compliance with town standards.