Planning Permitting Specialist I

JobAps; Tampa, Northern (FL, KY); Hybrid; USD 60,000 - 86,000; Full time

Job summary

The City of Tampa is seeking a highly responsible administrative professional to provide first-level customer service and permit processing support in the Planning and Development division. This role handles various permit types and engages with the public to ensure accurate intake and processing of applications.

The position requires strong knowledge of office procedures, ability to interpret codes, and excellent communication skills for interaction with diverse stakeholders.

Qualifications

• Graduation from an accredited high school or vocational program.
• At least 1 year of administrative or technical experience in permit processing or related field.
• Valid Florida driver’s license.

Responsibilities

• Process customer records and service requests using the Accela permitting system for permits and planning applications.
• Review applications for accuracy and completeness, verifying valuation, legal description, address, location, contractor licensing, and required seals.
• Compute and collect permit and administrative fees according to fee schedules; maintain related records and reports.
• Provide information on established policies; respond to inquiries or refer to appropriate respondent; maintain files and logs.
• Develop forms and technical documents using specialized software; assist customers via phone, email, or in person.

Skills

Customer service

Administrative support

Communication skills

Detail oriented

Microsoft Office

Education

High school diploma or GED

Tools

Accela permitting system

Job description

The City of Tampa is seeking a highly responsible administrative professional to provide first-level customer service and permit processing support in the Planning and Development division. This role handles various permit types and engages with the public to ensure accurate intake and processing of applications.

The position requires strong knowledge of office procedures, ability to interpret codes, and excellent communication skills for interaction with diverse stakeholders.