Development Permit Technician

Town-of-Palm-Beac; Florida; On-site; USD 40,000 - 54,000; Full time

Job summary

The Town of Palm Beach is seeking a technically skilled front office team member for the Planning, Zoning & Building Department. You will manage permit intake, verify information, process payments, and maintain database records with strong attention to detail.

Responsibilities include assisting the public by phone, in person, and via email; inputting data into Eden and Laserfiche; generating reports; and ensuring compliance with town standards.

Qualifications

• High school diploma or GED required.
• Minimum of two years of technical or office support experience.
• Customer service experience required.
• Certified Permit Technician designation preferred.
• Prior building department or construction experience preferred.
• Proficiency with Word, Excel, Outlook, Laserfiche, and EDEN or similar systems.

Responsibilities

• Process permit applications through intake and input into computer systems.
• Review permits for sufficiency according to standards.
• Accept payments for contractor and business licenses; route as needed.
• Enter permit data in Eden and scan documents in Laserfiche.
• Reconcile daily receipts per Finance Dept processes.
• Provide information on permits, inspections, licenses and dept policies.
• Maintain and organize records; generate reports and queries.
• Assist public in person, over phone, or via email with inquiries.
• Enforce rules and respond to complaints regarding submission requirements.

Skills

Customer service

Data entry

Organization

Reading blueprints

Interpersonal skills

Typing 30 wpm

Education

High school diploma or GED

Certified Permit Technician (preferred)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Laserfiche

EDEN

Job description

The Town of Palm Beach is an internationally acclaimed destination known worldwide for its extraordinary beauty, small-town charm, and exceptional service standards. Our residents are some of the world's most influential people and they choose Palm Beach to call home because of the amazing quality of life. The Town is seeking a key position to perpetuate its values, of excellence and reliability in this one-of-a-kind setting.

The Town of Palm Beach employees are driven by the vision to deliver the highest quality service by continuously improving and always striving to be the standard by which all others are measured. The employees of the Town commit to and are guided by the following values:

• Respect for everyone;
• Highest ethical standards;
• Cooperation and teamwork;
• Commitment to quality;
• Spirit of innovation;
• Open and timely communication; and
• Personal responsibility and accountability.

This responsible technical position, in the customer service area of the Planning, Zoning & Building Department's operations, performs the intake and issuance of construction and right-of-way permits, together with associated accounting functions. The position performs work involving significant public contact and is responsible for the application of limited land development and construction-related technical knowledge in a variety of functions. This position plays an essential role as a member of the department's front office and shares those related duties.

• Accepts and reviews applications through the department's intake process, and accurately inputs the information into the computer systems.
• Reviews permits for sufficiency in accordance with State and Town standards.
• Accepts applications and payments for contractor and business license customers and route appropriately.
• Enters permit data into Eden and scans submitted documents into Laserfiche.
• Accepts and processes payments for fees and services in accordance with the Town's Finance Department process and policy.
• Reconciles daily receipts in accordance with the Town's Finance Department process and policy.
• Accurately maintains customer information and accounts and perform updates to records.
• Provides information on permits, inspections, licenses, and department policies, programs, and procedures, through the phone, in-person, via email, and over the internet.
• Diplomatically handles complaints and enforces rules and regulations concerning proper permit submission requirements.
• Answers general inquiries from the public about the Town's submission guidelines and department programs in a manner that enhances the customer experience.
• Creates reports in spreadsheet format, using basic formulas and functions.
• Runs queries of pre-established reports.
• Reads various maps, graphs, and charts for the purpose of obtaining general information.
• Maintains files in a timely and complete manner, ensuring that all documentation is filed appropriately and is accessible as required.

• Must have high school diploma or GED equivalent.
• Requires a minimum of two years of responsible technical or office support work experience in a professional office setting.
• Customer service experience required.
• Certified Permit Technician designation preferred.
• Prior building department or construction experience is preferred.

• Knowledge of query reports and various word processing, spreadsheet, and database management software programs.
• Software skills, or equivalent systems, for the following programs: Microsoft Word, Microsoft Excel, Microsoft Outlook, Laserfiche document imaging, and EDEN or similar enterprise database.
• Knowledge of and conformance to construction permitting procedures and practices within six months of appointment.
• Some knowledge of development and construction-related terminology.
• Ability to establish and maintain effective working relationships with associates, departmental officials, and the general public, both in person and over the phone.
• Ability to enforce departmental policies and procedures and handle complaints in a courteous and professional manner.
• Ability to type with various style keyboards and maintain a minimum net speed of 30 words per minute accurately.
• Ability to interpret sketches, penciled layouts, and blueprints, and to determine conformity to building regulations.
• Ability to read and interpret information and determine additional requirements necessary for permit intake, in accordance with Town policies and procedures.
• Ability to solicit required information from customers and update computer records accordingly.
• Some ability to read blueprints and drawings.
• Excellent organization skills and ability to prioritize workload and handle multiple projects and deadlines in an efficient and effective manner.