Permits Operations Supervisor – Borough Services

City of New York; New York (NY); On-site; USD 80,000 - 90,000; Full time

Job summary

The New York City Department of Environmental Protection (DEP) seeks a Principal Administrative Associate II to serve as Permits Supervisor for Borough Operations. You will oversee permit-related matters for borough staff, assign work via Agency software, and monitor time, leave, and performance metrics.

Appointments require OMB approval. DEP aims to provide clean drinking water and efficient billing, with offices on Staten Island and Manhattan.

Qualifications

• A baccalaureate degree with two years of satisfactory full-time clerical/administrative experience, one year in supervisory capacity.
• An associate degree or 60 semester credits with three years of clerical/administrative experience, including one year supervisory.
• A 4-year high school diploma with four years of clerical/administrative experience, including one year supervisory.
• Equivalent combination of education and experience with supervisory requirement.

Responsibilities

• Serve as the authority on all permit-related matters for all subordinate employees in the Borough Office.
• Distribute and manage work using Agency software.
• Monitor time and leave and oversee CityTime and personnel matters.
• Conduct performance evaluations and set tasks/standards for staff.
• Analyze the Permits Unit workflow to maintain productivity.
• Perform quality assurance checks at permit processing intervals.
• Report unit performance metrics to the Borough Office Administrative Liaison or Borough Manager.

Skills

Strong customer service

Supervisory experience

UMAX

PARIS

Monitoring Borough Office Metrics

Education

Baccalaureate degree +2 yrs experience (administrative)

Associate degree +3 yrs experience (supervisory)

High school diploma +4 yrs experience (supervisory)

Education/experience equivalency with supervisory requirement

Tools

UMAX

PARIS

Job description

The New York City Department of Environmental Protection (DEP) seeks a Principal Administrative Associate II to serve as Permits Supervisor for Borough Operations. You will oversee permit-related matters for borough staff, assign work via Agency software, and monitor time, leave, and performance metrics.

Appointments require OMB approval. DEP aims to provide clean drinking water and efficient billing, with offices on Staten Island and Manhattan.