Permit & Administrative Support Specialist

City of West Lake Hills, Texas; Austin (TX); On-site; USD 38,000 - 48,000; Full time

Job summary

The City of West Lake Hills is seeking a Permit Technician / Administrative Assistant to provide permit processing, customer service, and administrative support for the Building & Development Services and Administration Departments. This on-site role serves as a primary contact for citizens, contractors, and customers.

You will assist with reviewing applications, tracking statuses, and coordinating with departments to ensure efficient city services.

Qualifications

• High school diploma or equivalent; Bachelor’s degree in related field is highly desirable or working towards a degree.
• 2 years clerical experience in a municipal setting.
• Valid Texas Driver’s License.

Responsibilities

• Process and review routine building permits and administrative applications.
• Assist with tracking and updating building and development applications and projects.
• Enter complaints and track Code Enforcement violations in the online system.
• Provide customer service via in-person, phone and email channels.
• Assist with meeting minutes and agenda packet preparation as needed.

Skills

Clear communication

Staff relations

Independent work

Analytical thinking

Customer service

MS Office proficiency

Education

HS diploma or equivalent

Bachelor’s degree desirable

Tools

GIS

Incode

My Government Online

Job description

The City of West Lake Hills is seeking a Permit Technician / Administrative Assistant to provide permit processing, customer service, and administrative support for the Building & Development Services and Administration Departments. This on-site role serves as a primary contact for citizens, contractors, and customers.

You will assist with reviewing applications, tracking statuses, and coordinating with departments to ensure efficient city services.