PERMANENT SUPPORTIVE HOUSING (PSH) - PROGRAM SUPERVISOR

Encompass Community Supports (d/b/a formerly Rappahannock-Rapidan Community Services Board); Culpeper (VA); On-site; USD 60,000 - 78,000; Full time

Benefits offered by this job

Low-cost health insurance

13 paid holidays

17 PTO days

State pension and retirement plan

Training and education opportunities

Life Insurance

Health Savings Plan

Flexible Spending Plan

Employee Assistance Program

Job summary

Encompass Community Supports, a Virginia-based nonprofit, seeks a Permanent Supportive Housing – Program Supervisor to lead the PSH program and coordinate with DBHDS for grant requirements. The role supervises staff, ensures regulatory compliance, and manages admissions and budgets in a dynamic service environment.

The ideal candidate will have a bachelor's degree in human services and 2+ years of relevant experience, with supervisory skills and QMHP credentials preferred.

Qualifications

• Bachelor’s degree in the human services or related field and at least 2 years of experience working with people diagnosed with mental illness.
• Prefer supervisory experience and QMHP certification; experience in supportive housing and case management.

Responsibilities

• Supervises and guides program staff; counsels and trains employees; develops professional development activities.
• Ensures regulatory compliance and coordinates operations with other programs; advocates for client needs.
• Sets service goals, analyzes outcomes, reports trends, and advises on program quality and budgets.
• Oversees admissions, discharges, waitlists, screenings, and caseload levels.
• Manages budgets, expenditures, billing, and payer authorizations; coordinates funding sources.
• Prepares grant reports and applications; maintains program fidelity and conducts audits.
• Serves on committees; provides community outreach and education; responds to inquiries.

Skills

Staff supervision

Leadership

Grant management

Budget oversight

EHR systems

MS Office

Education

Bachelor's degree in human services

2+ years experience

Tools

EHR software

Job description

PERMANENT SUPPORTIVE HOUSING (PSH) - PROGRAM SUPERVISOR

FLSA Status: Exempt

Encompass Community Supports, formerly known as Rappahannock Rapidan Community Services (RRCS) is hiring a Permanent Supportive Housing (PSH) – Program Supervisor. Encompass Community Supports is a Virginia State community services organization that improves the quality of life in Culpeper, Fauquier, Madison, Orange, and Rappahannock Counties by providing comprehensive mental health, substance use, developmental disability, housing, children’s, and aging services. As an organization of almost 400 employees and more than 80 programs, we lead with integrity and excellence and embrace collaboration, accountability, and innovation to respond to the ever-changing needs of our community.

Our non-profit organization qualifies for the Public Service Loan Forgiveness (PSLF) program, allowing eligible employees to potentially receive student loan forgiveness.ECS is also a registered site for the National Health Service Corps (NHSC) Loan Repayment plan.

Our benefits are highly competitive and include:

• Low employee cost Medical, Dental and Vision Insurances
• 13 paid holidays annually
• 17 PTO days
• Enrollment in VA State pension and retirement plan
• Employee training and educational opportunities
• Paid Life Insurance
• Health Savings Plan
• Flexible Savings Plan
• Employee Assistance Program

At Encompass Community Supports, our full-time employees work 37.5 hours weekly.

Our PSH - Program Supervisor provides supervision and leadership to the Permanent Supportive Housing (PSH) Program; coordinates with DBHDS regularly for grant requirements; monitors program fidelity.

ESSENTIAL FUNCTIONS:

• Assigns, supervises, monitors and guides the work of program staff; counsels and evaluates staff; orients and trains new employees. Plans and provides for staff professional development activities, develops and implements employee recognition programs; ensures staff completes all required trainings.
• Ensures programs operational compliance to all regulatory and grant guidelines.Coordinates program operations with other agency programs and support functions; advocates for program and client needs within management and other teams.
• Establishes services, program goals/standards and outcomes; analyzes outcomes, reports on results and trends, develop workflows. Evaluates overall program quality. Conducts needs assessments and makes recommendations to Division Director.
• Provides oversight for admissions and discharges; waitlist; assigns screenings/intakes/openings; manages caseload levels.
• Develops/ meet program budget; Approves/ denies expenditures based on available budget; monitors program revenues / expenditures; Oversees payer authorizations /eligibility; coordinates billing reconciliation; identifies and coordinates funding sources.
• Prepares and submits grant reports and grant applications for expansion.
• Strives to meet high program fidelity based on DBHDS expectations. Conducts regular chart reviews and program audits.
• Serves and/or leads various divisional and organizational committees.Coordinates work and planning with other programs in the division/organization. Provides community education to increase awareness of the program.
• Serves as a community liaison. Provides outreach and responds to citizen inquiries, concerns and complaints.
• Completes required agency and program trainings.

OTHER FUNCTIONS:

• Coordinates needed supplies and equipment.
• Performs other related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:
General knowledge of community and agency resources and programs of regional and state sources for the community service population; general knowledge of interviewing and supportive counseling techniques; general knowledge of social casework techniques; general knowledge of human development and behavior; general knowledge of the theories, principles and techniques of individual, family and group therapy; ability to plan and supervise the work of subordinates; ability to analyze facts and exercise sound judgment in arriving at conclusions; ability to communicate complex ideas effectively, orally and in writing; ability to prepare clear and concise reports; ability to establish and maintain effective working relationships with clients, staff, associates and the general public; knowledge of MS Office, to include Word and Excel; knowledge of and ability to effectively utilize electronic health records, knowledge of and ability to complete grant applications, knowledge of and ability to complete budge

Competencies:
Accountability & Dependability; Attention to Detail; Analysis/Reasoning; Coaching & Mentoring ; Decision Making & Judgment; Ethics & Integrity; Fiscal Accountability; Flexibility; Initiative; Leadership; Multi-tasking; Planning & Organizing; Problem Solving; Management Skills; Strategic Vision; Stress Tolerance; Teamwork; Training & Presenting Information; Tact; Value Diversity.

EDUCATION AND EXPERIENCE:
Required:

• Bachelor’s degree in the human services or related field and at least 2 years of experience working with people diagnosed with mental illness.

Prefer:

• Experience in case management / support coordination.
• Supervisory experience
• Holds Qualified Mental Health Professional (QMHP) certification.
• Experience in supportive housing

PHYSICAL REQUIREMENTS:
This work requires little or no physical effort or exertion.Working conditions are good; environment may be slightly dirty or involve occasional exposure to some disagreeable elements; accidents are improbable other than minor injuries; health hazards negligible; some mental effort and stress are involved resulting in inconvenience and frustration. The worker is subject to inside and outside environmental conditions. The worker may be exposed to bloodborne pathogens and may be required to wear specialized personal protective equipment.

SPECIAL REQUIREMENTS:
Valid Virginia driver’s license; attends training and maintains certifications as required by the Agency and regulatory guidelines, such as CPR, First Aid, Person-Centered Plan, and DBHDS Case Management Modules.
Employment with Encompass Community Supports is contingent upon the successful completion of our background check process (criminal, DMV, education, drug screening, reference check, DSS, OIG and SAM).
To contact HR regarding this job posting, please email [e-mail]

Encompass Community Supports is an Equal Opportunity Employer