SUPPORT COORDINATOR II - SED

Encompass Community Supports (d/b/a formerly Rappahannock-Rapidan Community Services Board); Madison, Northern (WI, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

PSLF eligible

NHSC site

13 paid holidays annually

17 PTO days

Retirement plan

Training opportunities

Life Insurance

Health Savings Plan

Flexible Spending Plan

Employee Assistance Program

Job summary

Encompass Community Supports, a Virginia‑based nonprofit serving multiple counties, is hiring a Support Coordinator II - SED. The role focuses on assessing the needs of children and youth with serious emotional disturbance and linking them to behavioral health, educational, and community services for stable functioning at home, school, and in the community.

Under supervision, you will develop individualized service plans, advocate for families, and coordinate with schools, healthcare providers,

Qualifications

• Bachelor’s degree in Human Services or equivalent required.
• Experience in case management or care coordination preferred.
• Strong communication and documentation skills required.

Responsibilities

• Assess needs of children and youth with SED to identify supports.
• Develop and maintain individualized service plans and goals.
• Provide face‑to‑face support and ongoing care coordination.
• Coordinate with schools, healthcare providers, and community resources.
• Maintain accurate client records and billing documentation.
• Collaborate with families and professionals to promote continuity of care.

Skills

Case management

Care coordination

Communication skills

MS Office proficiency

Education

Bachelor’s degree in Human Services or equivalent

Tools

MS Word

MS Excel

MS Outlook

Job description

Encompass Community Supports, formerly known as Rappahannock Rapidan Community Services (RRCS) is hiring a Support Coordinator II - SED.

Encompass Community Supports is a Virginia State community services organization that improves the quality of life in Culpeper, Fauquier, Madison, Orange, and Rappahannock Counties by providing comprehensive mental health, substance use, developmental disability, housing, children’s, and aging services.

As an organization of almost 400 employees and more than 80 programs, we lead with integrity and excellence and embrace collaboration, accountability, and innovation to respond to the ever-changing needs of our community.

Our non‑profit organization qualifies for the Public Service Loan Forgiveness (PSLF) program, allowing eligible employees to potentially receive student loan forgiveness. ECS is also a registered site for the National Health Service Corps (NHSC) Loan Repayment plan.

Our benefits are highly competitive and include:

• Low employee cost Medical, Dental and Vision Insurances
• 13 paid holidays annually
• 17 PTO days
• Enrollment in VA State pension and retirement plan
• Employee training and educational opportunities
• Paid Life Insurance
• Health Savings Plan
• Flexible Savings Plan
• Employee Assistance Program

At Encompass Community Supports, our full‑time employees work 37.5 hours weekly.

The SED Support Coordinator will be responsible for assessing the needs and strengths of children and youth with serious emotional disturbance (SED) and their families; providing support coordination, advocacy, service linkage, and ongoing care coordination to ensure access to appropriate behavioral health, developmental, educational, medical, and community‑based services. The SED Support Coordinator will provide face‑to‑face support, outreach, and coordination with children, youth, parents/caregivers, schools, healthcare providers, behavioral health providers, social services, and other community partners to promote stability, safety, and improved functioning across home, school, and community settings. Work is performed under regular supervision.

ESSENTIAL FUNCTIONS:

• Performs intake and ongoing assessments of children and youth with serious emotional disturbance (SED) to identify strengths, needs, risks, barriers to services, and appropriate supports.
• Develops and maintains individualized service plans and support coordination goals in collaboration with the child/youth, parent/caregiver, providers, and other members of the treatment team.
• Provides face‑to‑face support coordination and ongoing monitoring of services to children, youth, and families in home, school, community, and agency settings as appropriate.
• Coordinates, refers, and links children, youth, and families to appropriate behavioral health, developmental, educational, medical, substance use, crisis, social service, and community-based resources.
• Provides advocacy and assistance to children, youth, and families in navigating multiple service systems and accessing appropriate and timely supports.
• Collaborates with parents/caregivers, schools, healthcare providers, behavioral health providers, social services, community organizations, and other professionals to promote continuity of care and address barriers to service delivery.
• Provides support, education, and resources to parents/caregivers regarding behavioral health needs, child and adolescent development, available services, treatment recommendations, and strategies to support the child/youth's functioning across home, school, and community settings.
• Participates in and facilitates team meetings, care coordination meetings, and Intensive Care Coordination (ICC)/High Fidelity Wraparound activities as applicable to the needs of the child and family.
• Monitors client progress, service utilization, and effectiveness of supports; communicates concerns and changes in needs to appropriate members of the treatment team and makes recommendations for modifications to services when appropriate.
• Maintains regular contact with service providers and community partners to obtain updates, coordinate services, and support continuity of care.
• Prepares, maintains, and audits accurate and timely client records, including assessments, service plans, progress notes, correspondence, referrals, and other required documentation.
• Completes documentation required for billing and reimbursement from all applicable payer sources in accordance with agency and regulatory requirements.
• Participates in community meetings, coalitions, outreach activities, and community events to increase awareness of services and strengthen partnerships that support children, youth, and families.
• Provides information regarding available behavioral health and community resources to families, referral sources, service providers, and community partners.
• Completes required administrative paperwork, reports, referrals, and other documentation within established agency guidelines and timelines.
• Participates in staff meetings, case consultations, supervision, required trainings, and in‑service professional development activities.
• Maintains effective communication and professional relationships with children, youth, families, agency staff, service providers, and community partners.
• Performs other related functions necessary to support the needs of children, youth, and families served by the agency.
• All documentation must be completed within Agency guidelines

OTHER FUNCTIONS:

• Participates in required training and professional development activities, including High Fidelity Wraparound/Intensive Care Coordination (ICC) training and other trainings required to support the needs of children, adolescents, and families served.
• Works toward and maintains Qualified Mental Health Professional (QMHP) designation in accordance with DBHDS and agency requirements.
• Participates in agency, community, and interdisciplinary meetings, committees, and initiatives as assigned.
• Assists with special projects, program development, and other activities that support the delivery of quality services to clients and families.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

General knowledge of community and agency resources and programs of regional and state sources for the community service population; general knowledge of interviewing and supportive counseling techniques; general knowledge of social casework techniques; general knowledge of human development and behavior; general knowledge of the theories, principles and techniques of individual, family and group therapy; knowledge of principles and practices related to case management, care coordination, and service planning; strong organizational and time‑management skills; ability to prioritize and manage multiple responsibilities effectively; ability to work independently and as part of a team; ability to adapt to changing client and program needs; ability to work a flexible schedule, including occasional evenings or other non‑traditional hours, as required by client and program needs; ability to solve problems within scope of responsibility; ability to analyze facts and exercise sound judgment in arriving at conclusions; ability to communicate complex ideas effectively, orally and in writing; ability to prepare clear and concise reports; ability to establish and maintain effective working relationships with clients, associates and the general public; general knowledge of child development and techniques for working with special needs and/or emotionally disturbed children and adolescents; knowledge of MS Office, to include Word and Excel.

competencies:

Results Focus & Initiative; Value Diversity; Teamwork; Accountability & Dependability; Adaptability & Flexibility; Advocating Causes; Attention to Detail; Creative & Innovative Thinking; Confidence; Decision Making & Judgment; Ethics & Integrity; Gaining Voluntary Compliance; Influence; Integrity; Listening; Multi‑tasking; Oral Communication; Problem Solving; Reliability; Resilience; Rapport Building; Speaking; Writing; Self‑Management / Self‑ Organization; Relationship Building.

EDUCATION AND EXPERIENCE:

Bachelor’s degree in Human Services or equivalent. Preferred experience working in the behavioral health or human services field and/or working with children, youth, and adolescents. Experience with case management, care coordination, or community-based services is preferred.

PHYSICAL REQUIREMENTS:

This work requires little or no physical effort or exertion. Working conditions are good; environment may be slightly dirty or involve occasional exposure to some disagreeable elements; accidents are improbable other than minor injuries; health hazards negligible; some mental effort and stress may be involved resulting in inconvenience and frustration. The worker is subject to inside and outside environmental conditions.

SPECIAL REQUIREMENTS:

Valid Virginia driver’s license; attends training and maintains certifications as required by the Agency and regulatory guidelines, such as CPR, First Aid, High Fidelity Wraparound Training for Intensive Care Coordination, and DBHDS Case Management Modules.

Employment with Encompass Community Supports is contingent upon the successful completion of our background check process (criminal, DMV, education, drug screening, reference check, DSS, OIG and SAM).

To contact HR regarding this job posting, please email [e-mail]

Encompass Community Supports is an Equal Opportunity Employer