Behavioral Health Housing Supervisor

Mount Rogers; Marion (VA); On-site; USD 60,000 - 85,000; Full time

Job summary

Mount Rogers Community Services seeks a Behavioral Health Housing Supervisor to lead PSH and PPW services across its service areas in Virginia. The role supervises housing staff, coordinates daily operations, and ensures housing stability for participants in coordination with partners and providers.

The candidate will monitor compliance, support quality assurance, and engage with community stakeholders to optimize service delivery and housing outcomes.

Qualifications

• Bachelor's degree in Social Work or related field required.
• Three years of experience in behavioral health or related field.
• Previous leadership or supervisory experience required.
• Valid state driver's license and ability to travel throughout Wythe and Bland Counties.

Responsibilities

• Provide direct supervision, coaching, and support to Housing Staff.
• Coordinate daily operations of PSH and PPW services.
• Monitor documentation, outcomes, and ensure program compliance.
• Assist with on-call crisis response and incident documentation.
• Represent MRCS in local housing and community meetings.
• Support program reporting, data tracking, and quality improvement.

Skills

Leadership

Communication

Staff supervision

Education

Bachelor's degree in Social Work, Psychology, Human Services, Counseling, or related field

Job description

The Behavioral Health Housing Supervisor is responsible for the day-to-day supervision and coordination of Permanent Supportive Housing (PSH) and Pregnant and Parenting Women (PPW) services within the Mount Rogers service areas. The position provides direct supervision to housing staff, ensures quality service delivery, promotes housing stability for individuals served, and supports compliance with Department Behavioral Health and Developmental Services (DBHDS), Medicaid, grant, and agency requirements. The Supervisor works closely with community partners, landlords, behavioral health providers, and local stakeholders to ensure participants receive effective housing and support services.

ESSENTIAL FUNCTIONS :

• Staff Supervision and Leadership: Provide direct supervision, coaching, and support to Housing Specialists, Case Managers, Peer Recovery Specialists, and other assigned staff. Monitor staff caseloads, productivity, documentation, and service delivery expectations. Conduct regular supervision meetings and performance evaluations. Assist with employee training, onboarding, and professional development.
• Program Operations: Coordinate daily operations of PSH and PPW services. Ensure timely referrals, assessments, housing placements, and ongoing support services. Monitor participant engagement and housing retention efforts. Assist staff in addressing complex participant needs, housing barriers, and service coordination challenges.
• Housing Stability and Service Coordination: Support staff in developing and implementing individualized service plans that promote recovery and housing stability. Assist with interventions designed to prevent housing loss and reduce homelessness. Assist participants and staff in resolving tenancy issues and housing crises.
• Compliance and Quality Assurance: Monitor documentation and participant records to ensure compliance with agency, DBHDS, Medicaid, and grant requirements. Conduct regular file reviews and quality assurance activities. Ensure timely completion of required assessments, service plans, progress notes, and reporting requirements. Assist with audits, site visits, and corrective action activities. Maintain accurate program data and outcome measures.
• Crisis Response and On-Call Support: Participate in the housing services on-call rotation and provide consultation to staff responding to housing-related emergencies. Assist staff in responding to participant housing-related crises. Ensure appropriate follow-up and documentation of incidents and emergency interventions. Coordinate with the Housing Manager regarding significant incidents and service concerns.
• Community Collaboration: Represent MRCS in local housing and community meetings. Strengthen partnerships with landlords, housing providers, community organizations, and relevant agencies. Identify community resources that support participant recovery, self-sufficiency, and housing success. Promote awareness of available housing and behavioral health services.
• Administrative Responsibilities: Assist with program reporting and outcome tracking. Monitor service utilization and caseload distribution. Provide recommendations to management regarding program improvements and service needs. Support implementation of agency initiatives and quality improvement efforts.

OTHER DUTIES: (If Applicable)

• Promote a culture of recovery, trauma-informed care, accountability, and person-centered services.
• Knowledge of supportive housing principles, Housing First practices, and recovery-oriented services.
• Knowledge of Serious Mental Illness, Co-Occurring Disorders, and the unique needs of Pregnant and Parenting Women.
• Understanding of DBHDS regulations, Medicaid requirements, and behavioral health service delivery.
• Ability to supervise staff and manage multiple priorities.
• Strong communication, problem-solving, and organizational skills.
• Ability to establish effective working relationships with relevant parties.

EXPERIENCE/EDUCATION REQUIRED :

• Bachelor's degree in Social Work, Psychology, Human Services, Counseling, or a related field required. Successful completion of Housing Quality Standards (HQS) certified inspector, SOAR, QMHP Supervisor, and PRS supervisor training is a plus.
• Three years of experience in behavioral health, housing services, case management, or related human services field.
• Previous leadership or supervisory experience required.
• Valid state driver's license and ability to travel throughout Wythe and Bland Counties.

Mount Rogers Community Services is an Equal Employment Opportunity Employer.

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