*Permanent* Sales Manager - San Francisco

Dolce & Gabbana S.r.l.; San Francisco (CA); In loco; USD 36.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

FSA plan

Comprehensive benefits

Descrizione del lavoro

Dolce & Gabbana in San Francisco seeks a Sales Manager to lead boutique performance through client development, leadership, and operational excellence. The role demands luxury retail know-how, team leadership, and delivering exceptional client experiences.

Strong communication, adaptability, and a flexible schedule (evenings, weekends, holidays) are essential to align with brand standards and store goals.

Competenze

• 3+ years of luxury retail sales experience and a track record of leadership.
• Excellent written and verbal communication skills.
• Women's and men’s RTW experience and client-centric approach.
• Results-driven with leadership capabilities and adaptability.
• Flexible schedule including evenings, weekends and holidays.
• Proven ability to coach teams and maintain brand standards.

Mansioni

• Provide impeccable service and act as ambassador for Dolce & Gabbana.
• Partner with Store Leadership on initiatives, training, and operations.
• Oversee opening/closing procedures and loss-prevention standards.
• Drive store KPIs including appointments, conversions, and repurchase rate.
• Develop strategic action plans to boost sales and client engagement.
• Mentor teammates and share product knowledge and best practices.
• Maintain a positive, collaborative work environment and assist with inventory cycles.
• Leverage CRM for appointment selling and client relationships.
• Demonstrate leadership in boutique standards, merchandising, and operations.
• Resolve escalated client issues with leadership and client services.

Conoscenze

Luxury retail experience

Client relationships

Leadership

Communication skills

Flexible schedule

Team coaching

Strumenti

CRM software

Descrizione del lavoro

Dolce & Gabbana represents excellence rooted in its “Made in Italy” heritage. Every creation reflects the Brand’s commitment to craftsmanship, fatto a mano, innovation and quality. Guided by a strong dedication to sustainability, the Brand adopts certified materials and responsible practices, ensuring that contemporary luxury is created with respect for future generations.

ROLE

Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional Sales Manager career opportunity available at our San Francisco boutique. The Sales Manager is responsible for driving boutique performance through leadership, client development, and operational excellence. This role requires a strong understanding of luxury retail, a proven ability to lead and coach teams, and a passion for delivering exceptional client experiences. The Sales Manager supports the boutique’s strategic goals while upholding Dolce & Gabbana’s brand standards and values.

MISSION

• Provide impeccable service and act as a true ambassador of Dolce & Gabbana, ensuring every client experience reflects brand expectations.
• Partner with Store Leadership on corporate initiatives, team development, employee relations, product training, and daily operations.
• Oversee opening and closing procedures, holding store keys as needed, while ensuring compliance with operational and loss prevention standards.
• Drive individual and store KPIs, including Consignment, Appointments, Repurchase Rate, UPT, Conversion, and Data Enrichment.
• Develop and execute strategic action plans to drive sales and deepen client engagement in alignment with boutique goals.
• Mentor and coach team members by sharing best practices and product knowledge.
• Maintain a positive and collaborative work environment that encourages teamwork and creativity.
• Support inventory accuracy by partnering with Operations on cycle counts and discrepancy resolution.
• Leverage CRM to strengthen client relationships through appointment selling and client acquisition.
• Demonstrate leadership and ownership of boutique standards, including visual merchandising and operational excellence.
• Manage and resolve escalated client issues in partnership with Store Leadership, Client Services, and Operations.
• Perform additional duties as assigned.

PROFILE

• 3+ years of Luxury Retail Sales Experience
• Excellent written and verbal communication skills
• Women's and Men’s RTW experience
• Results-driven with leadership capabilities
• Adaptable and comfortable in a fast-paced environment
• Flexible schedule availability including evenings, weekends, and holidays

A career at Dolce & Gabbana offers the opportunity to contribute to a legacy defined by creativity, craftsmanship and responsibility. Together, we continue to shape timeless fashion, while advancing the Brand’s vision of sustainable luxury.

The hourly rate for this role ranges from $26.00 - $28.00 and eligible for variable commission. Additionally, we offer the opportunity to take part in our comprehensive benefits program which includes: medical, dental, vision, life & disability insurances, 401(k) plan, FSA plans, and more. The total compensation amount for a candidate is based on factors including educational background, professional experience, and industry knowledge.

Dolce & Gabbana is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.