Evergreen - Senior Client Advisor - Woodbury Outlet

Dolce & Gabbana S.r.l.; New York (NY); Hybrid; USD 33,000 - 55,000; Full time

Benefits offered by this job

Competitive hourly rate with commision

Medical, dental, vision, life & DI

401(k) plan

Job summary

Dolce & Gabbana Woodbury Outlet seeks a Senior Client Advisor to deliver exceptional client experiences and uphold brand standards, contributing to boutique success.

You will cultivate a strong client portfolio, mentor team members, and act as MOD when needed, while maintaining visual merchandising and inventory processes. Flexible hours include evenings, weekends, and holidays.

Qualifications

• Strong communication and relationship-building skills.
• Passion for fashion and ability to create memorable client experiences.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional client experiences and be an ambassador of the Dolce & Gabbana brand.
• Uphold brand standards and contribute to boutique success.
• Mentor and coach team members, sharing best practices and product knowledge.
• Build and maintain a strong client portfolio through proactive outreach and CRM usage.
• Assist with floor operations as MOD when required and execute opening/closing procedures.

Skills

Communication

Relationship-building

Fashion passion

Job description

Evergreen - Senior Client Advisor - Woodbury Outlet

Dolce & Gabbana represents excellence rooted in its “Made in Italy” heritage. Every creation reflects the Brand’s commitment to craftsmanship, fatto a mano, innovation and quality. Guided by a strong dedication to sustainability, the Brand adopts certified materials and responsible practices, ensuring that contemporary luxury is created with respect for future generations.

Dolce & Gabbana, a global leader in luxury fashion, is building a talent pipeline for future Front of House Sales opportunities across our boutiques. This posting is intended solely for introductions and networking with exceptional talent.

ROLE

As part of our Front-of-House Sales Team, you will deliver exceptional client experiences, uphold brand standards, and contribute to boutique success. Whether you begin as a Client Advisor or advance to Senior Client Advisor, we offer opportunities for growth, mentorship, and career development.

MISSION

• Provide impeccable service to our clients and be a true ambassador of the brand, ensuring that every client is treated according to the Dolce & Gabbana expectations.
• Tailor the client experience to exceed expectations, ensuring smooth execution of the sales ceremony.
• Drive individual and store KPIs including Consignment, Appointments, Repurchase Rate, UPT, Conversion, and Data Enrichment.
• Mentor and coach team members, sharing best practices and product knowledge.
• Create and maintain a positive work environment that encourages teamwork, creativity, and collaboration.
• Build and maintain a strong client portfolio through proactive outreach and use of clientele tools.
• Ensure qualitative monitoring and updating (CRM), to build and retain relationships with our current clients, appointment selling and client acquisition.
• Create personalized, versatile, and timeless silhouettes for clients.
• Act as MOD when required, overseeing floor operations and team coordination.
• Execute opening/closing procedures and hold store keys as needed.
• Provide insights into fashion trends and luxury market developments.
• Maintain visual merchandising standards and support inventory processes.
• Foster a collaborative and professional store environment.
• Perform additional duties as assigned.

PROFILE

• Strong communication and relationship-building skills.
• Passion for fashion and ability to create memorable client experiences.
• Experience in Women’s and Men’s Ready-to-Wear is a plus.
• Flexible schedule availability, including evenings, weekends, and holidays.

COMPENSATION & BENEFITS

Competitive hourly rate plus commission, comprehensive benefits including medical, dental, vision, life & disability insurance, 401(k) plan, and more.

A career at Dolce & Gabbana offers the opportunity to contribute to a legacy defined by creativity, craftsmanship and responsibility. Together, we continue to shape timeless fashion, while advancing the Brand’s vision of sustainable luxury.