*Permanent* Sales Manager - Valley Fair

DOLCE&GABBANA; Santa Clara (CA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life & disability insurance

401(k) plan

FSA plans

More benefits

Job summary

Dolce & Gabbana is seeking a Sales Manager for the Valley Fair boutique. The role requires leading a team, developing client relationships, and ensuring operational excellence while upholding brand standards in a luxury retail environment.

You will drive boutique KPIs, mentor staff, manage opening/closing, and collaborate with leadership on training and initiatives. The position offers competitive pay, comprehensive benefits, and a dynamic, fast-paced work culture in Santa Clara.

Qualifications

• 3+ years of Luxury Retail Sales Experience.
• Excellent written and verbal communication skills.
• Women's and Men’s RTW experience.
• Results-driven with leadership capabilities.
• Adaptable in a fast-paced environment.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Provide impeccable service and act as a true ambassador of Dolce & Gabbana, ensuring every client experience reflects brand expectations.
• Partner with Store Leadership on corporate initiatives, team development, employee relations, product training, and daily operations.
• Oversee opening and closing procedures, holding store keys as needed, while ensuring compliance with operational and loss prevention standards.
• Drive individual and store KPIs, including Consignment, Appointments, Repurchase Rate, UPT, Conversion, and Data Enrichment.
• Develop and execute strategic action plans to drive sales and deepen client engagement in alignment with boutique goals.
• Mentor and coach team members by sharing best practices and product knowledge.
• Maintain a positive and collaborative work environment that encourages teamwork and creativity.
• Support inventory accuracy by partnering with Operations on cycle counts and discrepancy resolution.
• Leverage CRM to strengthen client relationships through appointment selling and client acquisition.
• Demonstrate leadership and ownership of boutique standards, including visual merchandising and operational excellence.
• Manage and resolve escalated client issues in partnership with Store Leadership, Client Services, and Operations.
• Perform additional duties as assigned.

Skills

Luxury retail leadership

Client development

Team coaching

Operational excellence

KPI-driven sales

Job description

VALLEY FAIR

Dolce & Gabbana represents excellence rooted in its “Made in Italy” heritage. Every creation reflects the Brand’s commitment to craftsmanship, fatto a mano, innovation and quality. Guided by a strong dedication to sustainability, the Brand adopts certified materials and responsible practices, ensuring that contemporary luxury is created with respect for future generations.

SALES MANAGER – VALLEY FAIR

Dolce & Gabbana represents excellence rooted in its “Made in Italy” heritage. Every creation reflects the Brand’s commitment to craftsmanship, fatto a mano, innovation and quality. Guided by a strong dedication to sustainability, the Brand adopts certified materials and responsible practices, ensuring that contemporary luxury is created with respect for future generations.

ROLE

Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional Sales Manager career opportunity available at our Valley Fair boutique. The Sales Manager is responsible for driving boutique performance through leadership, client development, and operational excellence. This role requires a strong understanding of luxury retail, a proven ability to lead and coach teams, and a passion for delivering exceptional client experiences. The Sales Manager supports the boutique’s strategic goals while upholding Dolce & Gabbana’s brand standards and values.

MISSION

• Provide impeccable service and act as a true ambassador of Dolce & Gabbana, ensuring every client experience reflects brand expectations.
• Partner with Store Leadership on corporate initiatives, team development, employee relations, product training, and daily operations.
• Oversee opening and closing procedures, holding store keys as needed, while ensuring compliance with operational and loss prevention standards.
• Drive individual and store KPIs, including Consignment, Appointments, Repurchase Rate, UPT, Conversion, and Data Enrichment.
• Develop and execute strategic action plans to drive sales and deepen client engagement in alignment with boutique goals.
• Mentor and coach team members by sharing best practices and product knowledge.
• Maintain a positive and collaborative work environment that encourages teamwork and creativity.
• Support inventory accuracy by partnering with Operations on cycle counts and discrepancy resolution.
• Leverage CRM to strengthen client relationships through appointment selling and client acquisition.
• Demonstrate leadership and ownership of boutique standards, including visual merchandising and operational excellence.
• Manage and resolve escalated client issues in partnership with Store Leadership, Client Services, and Operations.
• Perform additional duties as assigned.

PROFILE

• 3+ years of Luxury Retail Sales Experience
• Excellent written and verbal communication skills
• Women's and Men’s RTW experience
• Results-driven with leadership capabilities
• Adaptable and comfortable in a fast-paced environment
• Flexible schedule availability including evenings, weekends, and holidays

A career at Dolce & Gabbana offers the opportunity to contribute to a legacy defined by creativity, craftsmanship and responsibility. Together, we continue to shape timeless fashion, while advancing the Brand’s vision of sustainable luxury.

The hourly rate for this role ranges from $26.00 - $28.00 and eligible for variable commission. Additionally, we offer the opportunity to take part in our comprehensive benefits program which includes:

• medical
• dental
• vision
• life & disability insurances
• 401(k) plan
• FSA plans
• more

The total compensation amount for a candidate is based on factors including educational background, professional experience, and industry knowledge.

Dolce & Gabbana is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

LOCATION: USA – SANTA CLARA – CA